Consumer Banking at American Express

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.How will you make an impact in this roleDaily Responsibilities: Pioneering the servicing of Amex Savings and Reward Checking Accounts that will lead the way in evolving American Express servicing strategy Provide extraordinary customer care via phone to Banking customers Support Customer First philosophy by ensuring professional handling of customer requests Supporting Customers with Banking transactions and funds inquiriesRespond and resolve customer inquiries around rewards and redemptionIntegrity: Adhere to all Regulatory and Compliance guidelines related to servicing practicesMinimum Qualifications Banking Experience Minimum 2 Years of Customer service experience with a passion for building customer loyaltyExceptional listening consultative relationship building resourcefulness and strong written and verbal communicationAbility to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environmentTechnical proficiency to manage chats and multiple applications at the same timeExcellent written and verbal communication skillsThe hours of operation will fall within a 24/7 environment.This role is hybrid at our Campus in Sunrise Florida.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $20.00 to $24.00 hourly bonus benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:Competitive base salariesBonus incentives6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical dental vision life insurance and disability benefitsFlexible working model with hybrid onsite or virtual arrangements depending on role and business need20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacyFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesFor a full list of Team Amex benefits visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the Know Your Rights poster. If the link does not work you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. Key Skills Corporate Strategy,CRM,Corporate,Flash,Landscape,AC Maintenance Employment Type : Full-Time Department / Functional Area: Operations Experience: years Vacancy: 1 Hourly Salary Salary: 20 - 24