Contact Center Fraud Representative (Onsite Kingwood, TX) at Regions Bank

Thank you for your interest in a career at Regions. At Regions we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results dedicated to quality strength and integrity and possess the drive to succeed then we are your employer of choice.Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates consultants and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes sold or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions Retention Schedule for a minimum of three years. You may review modify or update your information by visiting and logging into the careers section of the system.Job Description:At Regions the Contact Center Fraud Representative responds to customers inquiries or complaints regarding fraud.Primary ResponsibilitiesAnswers calls from customers that are fraud relatedDetermines the best method to resolve problems to ensure customer satisfaction and adherence to company policiesCoordinates problem resolution with appropriate departmentsInforms customers of standard procedures or resolution of problemWorks with either close supervision or under clearly defined proceduresThis position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.RequirementsHigh School Diploma or GEDAbility to accurately observe stable and scrolling on-screen text and imagesAbility to accurately detect verbal information and communicate verbally using a headset or speaker and microphoneAbility to operate a keyboard and mouse to type and make on-screen selectionsAbility to work at a computer for extended periods of timePreferencesOne (1) year of customer service or related experienceSkills and CompetenciesAbility to adhere to policies procedures and guidelinesAbility to multi-task and work in a fast-paced environmentAbility to solve problemsBasic computer skills and ability to navigate various systemsBasic customer service skillsGeneral knowledge of bankingGeneral knowledge of fraud monitoring or fraud claims processStrong verbal written communication and organizational skillsTime management skillsShift:Training Shift: Monday-Friday 8AM-5PM for 7 weeks.Monday-Friday in the office 10:00am - 7:00pm CST (one day off during the week either Tuesday Wednesday or Thursday) andEVERYSaturday or Sunday 10:00am 7:00pm CST you will work remotely. Your off day will be based on the needs of the business.Additional Preferences:Experience with Financial Crimes/ Fraud is highly preferred.Prior experience in high volume Call Center EnvironmentThis position must bewithin a reasonable distance of the following location Kingwood TX. Regions will not provide relocation assistance for this position and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who currently work remotely. Position TypeFull timeCompensation DetailsPay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience skills knowledge contribution job location and most importantly performance in the job role. As these factors vary by individuals pay will also vary among individual associates within the same job.The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.Job Range Target:Minimum:$43867.20 USDMedian:$48573.60 USDIncentive Pay Plans:This job is not incentive eligible.Benefits InformationRegions offers a benefits package that is flexible comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes which is not intended to be a complete summary of plan terms and conditions.Paid Vacation/Sick Time401K with Company MatchMedical Dental and Vision BenefitsDisability BenefitsHealth Savings AccountFlexible Spending AccountLife InsuranceParental LeaveEmployee Assistance ProgramAssociate Volunteer ProgramPlease note benefits and plans may be changed amended or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser. DetailsAscentium KingwoodLocation:Kingwood TexasEqual Opportunity Employer/including Disabled/VeteransJob applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.Required Experience:Unclear Seniority Key Skills Electrical,Academics,Customer Service,Computer Data Entry,Cardiac Surgery,Freight Forwarding Employment Type : Full-Time Experience: years Vacancy: 1