Contact Center - Member Service Representative at Kohler Credit Union

Contact Center - Member Service Representative

Ready to launch a career where your work truly matters?

Kohler Credit Union is hiring a Full-Time Member Service Representative for our Contact Center in Sheboygan, WI, starting at $20 per hour - no prior financial experience required! In this role, you'll have the opportunity to connect with members through a variety of channels, including phone, chat, email, and secure messaging. This is a fantastic way to launch your career in the financial services industry with an organization that truly values its members, employees, and community.

What You'll Do:

As a Member Service Representative in our Contact Center, you will be the primary point of contact for members, helping with questions, resolving issues, and recommending services to support their financial goals. You will assist members via phone, chat, email, and secure messaging, providing personalized solutions! Responsibilities also include handling debit card requests, verifying mobile deposits, and preparing reports with accuracy and attention to detail. Teamwork is important. You will collaborate with colleagues to reach service goals and celebrate successes together. Ongoing training and development opportunities will help you grow your knowledge and advance your career.

Why Kohler Credit Union:

At Kohler Credit Union, we're dedicated to supporting you both professionally and personally. You'll enjoy a competitive hourly rate of $20, along with a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with employer contributions, generous paid time off, and tuition reimbursement. But it's more than just benefits-you'll be part of a collaborative, purpose-driven team that values supporting one another, celebrating successes, and making a lasting, meaningful impact for our members and the communities we serve.

What We're Looking For:

• High school diploma or equivalent
• Customer service or sales experience is a plus
• Strong communication skills and attention to detail
• Ability to follow compliance and regulatory requirements

Business Hours:

• Monday-Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 6:00 PM
• Rotating Saturdays: 9:00 AM - 12:00 PM

Apply Today!

Be part of a team that values your contributions and invests in your growth. Launch your career as a Contact Center Member Service Representative at Kohler Credit Union and make a real difference every day!

Applicants must be legally authorized to work in the U.S. without current or future visa sponsorship