Contact Center Representative (Nashville, TN) at Regions Bank

Thank you for your interest in a career at Regions. At Regions we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results dedicated to quality strength and integrity and possess the drive to succeed then we are your employer of choice.Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates consultants and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes sold or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions Retention Schedule for a minimum of three years. You may review modify or update your information by visiting and logging into the careers section of the system.Job Description:If you are passionate about making a difference in the lives of others youll excel with a company that focuses on the financial wellbeing of its customers. As a banker in the Regions Contact Center you will gain a foundation of banking knowledge by working in the heart of our customer service operations. Our Leadership Team takes an active role in your career growth by investing in your development through ongoing coaching and mentoring. Our core values motivate and drive us to do the best for our customers and associates every day.Our Contact Center Bankers:Help enrich our customers lives by answering questions solving problems and providing solutions to ensure an effortless banking experience for our customers.Be the expert in a wide range of banking products and services. We use our banking expertise to help customers identify the next step to accomplish their financial goals. We believe in providing customers with advice guidance and education.Put the customer first. We value their relationship and show our commitment by implementing our core values into our everyday conversations. Our Bankers strive to provide solutions for immediate and long-term needs on every contact.Whats in it for you:The foundation you need to start your career in banking - a skillset you can use to improve customers lives by helping them make better financial decisions.Comprehensive and ongoing training that provides you with opportunities to learn and grow.Ongoing feedback/coaching mentoring and development from leaders that care.Benefits including dynamic healthcare plans tuition reimbursement paid time off and regular performance reviews with salary elevations.Who we are:Our Core Values define our culture. Put People First Focus on your Customer Reach Higher Do What is Right and Enjoy Life. Our mission is to Make Life Better.We serve our communities. We encourage associates to invest in their communities by offering opportunities to volunteer teach financial education and give back with United Way.An industry leader in Associate Engagement and Customer Engagement. (Awards and Recognition by Gallup/JD Power)This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.RequirementsHigh school diploma or GEDOnboarding includes three weeks instructor led and two to four weeks on-the-job trainingAbility to accurately observe stable and scrolling on-screen text and imagesAbility to accurately detect verbal information and communicate verbally using a headset or speaker and microphoneAbility to operate a keyboard and mouse to type and make on-screen selectionsAbility to work at a computer for extended periods of timeIf applying for a position that will work from a remote location and not in a Regions facility the following technical specifications will be required:Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this informationUpload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this informationMust test on to confirm download speed or provide documentation from providerMust be directly connected to the Internet Router via ethernet cable. Satellite Internet Wi-Fi and Wi-Fi extenders are not allowed.Skills and CompetenciesAbility to adhere to policies procedures and guidelinesAbility to recommend different products and services to customersAbility to multi-task and work in a fast-paced environmentAbility to solve problemsAbility to work a flexible schedule which includes all hours of the contact centerBasic computer skills with the ability to navigate various systemsEffective time management skillsExcellent communication skills (verbal and written)General knowledge of basic banking electronic banking and/or credit card servicesPreferencesOne (1) yearcustomer service or production experienceStart here go anywhere! Our contact center associates have the opportunity to explore a wide variety of opportunities. Make this your day to kick start your Regions career!***May be required to work select bank holidays. ***Onsite Training Schedule Mandatory: Monday to Friday from 8:00 am to 5:00 pm CST Initial training for 7 weeks. Full attendance throughout the training period is required.After Training Work Schedule:Monday-Friday in the office 10:00am - 7:00pm CST (one day off during the week either Tuesday Wednesday or Thursday) andEVERYSaturday or Sunday 10:00am 7:00pm CST you will work remotely. Your off day will be based on the needs of the business.**Proximity to Nashville TN required. This is not a fully remote job.**Position TypeFull timeCompensation DetailsPay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience skills knowledge contribution job location and most importantly performance in the job role. As these factors vary by individuals pay will also vary among individual associates within the same job.The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.Job Range Target:Minimum:$37440.00 USDMedian:$43320.00 USDIncentive Pay Plans:This job is not incentive eligible.Benefits InformationRegions offers a benefits package that is flexible comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes which is not intended to be a complete summary of plan terms and conditions.Paid Vacation/Sick Time401K with Company MatchMedical Dental and Vision BenefitsDisability BenefitsHealth Savings AccountFlexible Spending AccountLife InsuranceParental LeaveEmployee Assistance ProgramAssociate Volunteer ProgramPlease note benefits and plans may be changed amended or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser. DetailsPerimeter HillLocation:Nashville TennesseeEqual Opportunity Employer/including Disabled/VeteransJob applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.Required Experience:Unclear Seniority Key Skills Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex Employment Type : Full-Time Experience: years Vacancy: 1