Contract Specialist at EECO

Job DescriptionJob DescriptionDescription:Contract SpecialistSummary/Objective:Electrical Equipment Company (EECO) is an expert in industrial automation and electric motor solutions, with the benefit of being a full line electrical distributor. EECO provides a combination of capabilities to our OEM and Industrial customers, including onsite assessments, performance evaluation, data driven recommendations, repair options, and supply chain optimization. We are looking for a Contract Specialist to take responsibility for building long-term relationships with customers who have purchased offers of Annual Recurring Revenue (ARR) to ensure satisfaction, drive product adoption, interact with the customer on usage trends to achieve the customer’s outcomes, and identify opportunities for growth and retention.Qualification Requirements:Technical Knowledge: Fundamentals of programmable controllers, I/O, HMI, safety, industrial computers, system network design, design software, operations software, and plant maintenance software.Education: 2-year technical degree or equivalent combination of skills, experience, or education.Skills: Technical writing, presentation skills, outcome-based selling, independent work, market analysis, and continuous learning.Key Responsibilities:Responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of accounts.Lead proactive renewal strategies to drive retention and mitigate churn risksCommunicate value delivered to customers on a periodic cadence using quarterly business review methodology and other means of communication/cadences.Lead onboarding, adopt, expand and renewal motionsMonitor and translate customer usage and insights into customer value, leading to increased service contracts and software subscriptions.Collaborate with sales and account managers to identify new/cross-sell opportunities.Foster strong, trust-based relationships with ARR customers across their lifecycleAlign product capabilities with customer goals to enhance adoption and satisfactionCollaborate with cross-functional teams to deliver a seamless customer experienceIdentify upselling, cross-sell, and expansion opportunities based on evolving needsPreferred Skills:Knowledge of Rockwell Automation Services and Software offerings and ARR business models. Experience increasing annual recurring revenueExperience with SaaS, subscription, and service business models.Proven experience in customer success, account management, or consulting rolesAbility to quickly react and respond to urgent customer needs, ensuring timely and quality responsesExcellent communication and relationship-building skillsStrong analytical mindset to interpret customer data and usage patternsAbility to work independently and collaboratively in a fast-paced environmentNote:Please note that this job description provides an overview of the essential functions required for the role. It is not an exhaustive list, and management retains the right to assign or reassign duties and responsibilities as needed. If you’re passionate about industrial automation and want to contribute to cutting-edge solutions, this role at Electrical Equipment Company could be an exciting opportunity!Requirements: