Human Resources Learning & Development at Kelly Services

Job DescriptionHuman Resources Learning & DevelopmentHybrid Position (Remote/Onsite as Needed)Pay Rate: $31/hrSummary:The Learning & Development Cohort Care Specialist delivers high-quality, detail-oriented program support for learning and development initiatives. This role emphasizes cohort care to cultivate a sense of belonging and connection among participants, ensuring consistent communication, engagement monitoring, progression tracking, and effective celebration of milestones.Education & ExperienceBachelor’s degree in a relevant field or equivalent experience/training (required)5-7 years of related professional experience (required)Responsibility LevelExercises independent judgment under the direction of a supervisorManages time and competing priorities across multiple programs independentlySkills & CompetenciesStrong verbal, written, and interpersonal communication skillsExceptionally detail-oriented, with reliable follow-through and appropriate escalation of risks/exceptionsDemonstrates sound judgment in prioritizing participant and program needs; proactive approach to cohort careExcellent customer service and interpersonal abilities, especially in cross-cultural, technical, or executive settings Knowledge of curriculum and training design, instructional methods for individuals/groups, and assessing training outcomesUnderstanding of business/management principles: strategic planning, resource allocation, HR modeling, leadership techniqueSkilled in media production, communication, and dissemination techniquesExperience coordinating across multiple time zones, vendors, and internal teamsKnowledge of human behavior and performance, individual differences in ability/personality/interests, learning/motivation theories (typically required)Proficiency in Microsoft Word, PowerPoint, Excel, SharePoint, and FormsMajor Job Duties & ResponsibilitiesCohort CareSchedule cohort events, team meetings, and training sessionsCoordinate on-site event logistics (room bookings, badge pickup, catering, AV setup, etc.) as neededTrack Slido license status/renewals and support session interaction toolsLiaise with external partners on session dates, rosters, housing, and travel arrangementsEncourage participant use of AI resource for frequently asked questionsParticipant Lifecycle ManagementMaintain participant rosters and dashboards for both programsConfirm attendance and travel readiness for residential sessionsTrack completion of requirements (assessments, certificates, release forms)Distribute digital badges and certificates using VirtualBadge.ioCommunications & Stakeholder SupportDraft/send communications to participants and managers (reminders, deadlines, travel instructions)Respond professionally/timely to participant, mentor, and manager inquiriesManage content and updates on Microsoft Teams channels and SharePointRecord meeting notes, action items, and follow-upsData & ReportingMaintain/update Excel trackers and dashboards (participation, costs, progression)Coordinate with Employee Development and Finance on cost codes, tuition, travel capsAssist with preparing materials for Technical Leadership Team updates, kickoff decks, and feedback summariesFeedback & Recommendation LoopShare monthly observations and recommendations to improve processes/programs with supervisorCollect informal participant feedback (successes, challenges)Summarize recurring questions or confusion concerning resource usageThis is a hybrid position offering flexible remote work, with occasional onsite requirements. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.