Coordinator, Client Services Concierge Medicine Cardiology Full-time Days at Northwestern Memorial Healthcare

The Client Services Coordinator reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.Responsibilities:Maintains ongoing communication with client regarding status of care treatment plan and all related health care needs.Answer and direct incoming phone calls including calls for scheduling coordinating tests and results referrals and billing questions.Investigate monitor and resolve all inquiries.Coordinate the scheduling of various specialist appointments for patients.Establish a network of contacts.Assist with departmental communication and marketing strategies.Manages schedules to make best use of all resources including providers rooms and equipment.Schedules appointments within own department and coordinates appointment scheduling with other departments or organizational partners.Performs administrative assistant functions including writing and sending letters and email messagesMaintains a database of all corporate client profiles.Facilitates the resolution/prevention of billing errors and denials including obtaining pre-certifications or referrals as needed.May perform other duties as assigned.Qualifications : Required: High school diploma or GED equivalent1 year experience in a healthcare environmentExperience in a customer service roleComputer experience (data entry Microsoft Word Excel electronic medical record system)Preferred: Bachelors degreeProficiency in written and spoken Spanish languageKnowledge of medical terminologyAdditional Information : Northwestern Medicine is an equal opportunity employer (disability VETS) and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.Background CheckNorthwestern Medicine conducts a background check that includes criminal history on newly hired team members and at times internal transfers. If you are offered a position with us you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis and we follow all local state and federal laws including the Illinois Health Care Worker Background Check Act.BenefitsWe offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. Remote Work : NoEmployment Type : Full-time Key Skills Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C Experience: years Vacancy: 1