Counter Sales at ABC Auto Parts LTD

Job DescriptionJob DescriptionDescription:Job Description: Reporting to the Store Manager and Assistant Store Manager, the Counter Sales position is responsible for surprising each customer with exceptional service and increasing profitable sales. The Counter person will meet and exceed sales budget each month, greet each and every customer whether on the phone or in person, and will act with integrity, empathy, and trustworthiness every single day. The counter sales person will achieve desired results by executing these core roles.Core Roles:Sales:Achieves daily, monthly, and yearly sales goalsGreets each customer that enters the store within three seconds, and engages with a personal greeting or handshakeAnswers phone by the third ringOffers customers full line of optionsAdd-on sales are attempted that realistically meets the customer’s needsCan elaborate and speak to sales goal and the steps that are being taken to achieve the goalKnows most customers by nameWalks customer to product instead of pointing to areaUnderstands parts and tools such as catalogs, computer system, testing equipment, and can turn drums and rotorsProfit:Keeps cash overs / shorts within company guidelinesStays under company guidelines in regards to markdowns (markdowns are not excessive)Bills freight on all special ordersBills proper items to each invoiceAll paperwork is accurate and meets company requirementsFollows company guidelines on all returns, refunds, and exchangesAssists in inventory process and daily works to keep accurate on-hand countsTeam:Recognizes co-workers for doing a great jobMaintains an extremely positive attitude on a daily basisStays within company dress codeFollows company guidelines on attendanceAlways willing to help othersStrives for excellence in everything everydayParticipates in all company and store meetings and functionsSafety:Follows emergency proceduresKeeps store and work area clean and clutter freeUtilizes team lifts on all heavy and bulky itemsUses the three point system when climbing laddersReports to manager any violations of company safety policies or unsafe working habitsFollows company safety guidelines that are laid out in the safety manualRequirements: