Creator & Customer Sourcing & Outreach Coordinator at Pearl West

Compensation: $40000$50000Company OverviewWe are redefining how consumer brands are built blending the creative agility of a startup with the operational discipline of private equity.Think of us as a mini Unilever: a lean high-performance portfolio scaling brands through a 3-year build-and-exit playbook supported by centralized shared services in growth creative media product and operations.Our portfolio generates $40M annually with more brand acquisitions on deck. Every role impacts revenue speed and the trajectory of brands built to exit.Our mission:Build brands that leave lasting impressions and exit them at their peak.We move fast. We test constantly. We reward ownership and outcomes not politics or titles.Core Values: Competitive Greatness Speed to Execution Team Empowerment Relentless OwnershipIf youre hungry resourceful and love building systems to scale people-based ecosystems (creators and customers) this is your team.Role OverviewThe Creator & Customer Sourcing & Outreach Coordinator is the engine that fuels our internal creator community and customer outreach pipelines. Youll source identify and bring high-potential creators into our TikTok Shop ecosystem while also managing customer messaging workflows that drive retention content flow and GMV.This role is full-time North Americabased and we are hiring a team member to support rapid scaling.You are part recruiter part growth operator part CRM manager responsible for filling the pipeline running outreach campaigns optimizing automations and providing leadership with visibility into performance.Key ResponsibilitiesSource new internal creators daily using TikTok Creator Center Shop analytics competitor poaching niche targeting and automation tools.Execute multi-channel outreach campaigns (email TikTok DMs Discord SMS automations).Manage creator and customer messaging pipelines ensuring timely follow-ups clean data and strong engagement.Maintain the creator CRM (e.g. Airtable/Reacher) with accurate outreach stages response rates and conversion metrics.Analyze outreach performance open rates CTR conversions onboarding rates and optimize messaging cadence and content.Support customer outreach workflows including sample requests retention sequences and follow-up messaging.Provide weekly pipeline reports to leadership highlighting top-of-funnel activity and sourcing goals.Coordinate with Marketing to ensure alignment on creator archetypes niches and audience personas.Collaborate with Creator Partnerships & Community teams to ensure smooth handoff from sourcing onboarding engagement.Run message testing frameworks to identify high-converting scripts hooks and templatesKey Performance Indicators (KPIs)Number of qualified creators sourced per weekOutreach response rate and conversion to onboardingCRM accuracy organization and data hygieneCustomer messaging engagement rates (open click-through reply)Creator onboarding speed activation rate and early-stage retentioSuccess Benchmarks (306090 Days)30 DaysLearn sourcing archetypes CRM systems messaging scripts automations and workflows.Begin sourcing and outreach independently.Deliver first pipeline report.60 DaysAchieve consistent weekly sourcing targets (ex: 50 prospects 10 onboarded).Optimize at least 2 outreach sequences for higher conversion.Improve CRM structure and tracking visibility.90 DaysBecome a top-of-funnel engine delivering predictable creator pipelines weekly.Build a scalable sourcing framework aligned with TikTok Shop performance goals.Identify new sourcing channels and automation opportunities.Required Skills & QualificationsMust-Have13 years of experience in outreach recruiting creator sourcing customer engagement or CRM managementStrong communication skills (written verbal)High attention to detail and comfort with admin-heavy workflowsExperience working with Airtable HubSpot Reacher or other CRMsFast execution high responsiveness and strong follow-throughAbility to manage dozens of conversations simultaneouslyNice-to-HaveExperience in TikTok Shop UGC creator marketing or influencer sourcingUnderstanding of TikTok trends creator niches and social-first content stylesExperience with outreach automation toolsBackground in sales partnerships or growth opWho Should Apply YES Ideal CandidatesResourceful prospectors who love finding new talentOperators who are comfortable in high-volume outreach environmentsOrganized CRM managers who keep pipelines tight and cleanFast executors who test iterate and optimize dailyHigh-ownership individuals who love hitting weekly targets NO Do Not Apply IfYou dislike repetitive outreach or CRM managementYou struggle with organization and follow-upYoure slow to respond or uncomfortable with volume-based workYou prefer reactive roles instead of proactive sourcinWhy Join UsBe a foundational member of the fastest-growing division in the companyDirect impact on creator ecosystem growth and GMVWork with elite operators and a performance-driven teamFast career mobility with opportunities to lead sourcing teamsAutonomy ownership and zero bureaucracCompensation & Benefits$40000$50000 annual salaryPerformance bonusesFlexible hybrid/remoteAccess to creator tools automations and growth resourcesOpportunity for rapid role expansioApplication Process1. Submit your resume highlighting your relevant experiences.2. Intake call with the HR team.3. Online assessment.4. Final interview with the department manager. Required Experience:Manager Key Skills Category Management,Sourcing,Procurement,HR Sourcing,Supply Chain Experience,Analysis Skills,Contract Management,Supplier Management,Contract Negotiation,ERP Systems,negotiation,Contracts Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 40000 - 50000