Credit Representative at Eastridge Workforce Solutions

Credit & Collections Representative

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are currently seeking a Credit & Collections Representative to support our client's finance team. If you have experience in credit, collections, or accounts receivable and enjoy building customer relationships while solving billing and payment challenges, we encourage you to apply.

Job Title: Credit & Collections Representative

Location: Onsite, Wilmington, MA

Schedule: Monday-Friday, 40 hours/week

Hourly Pay Range and Other Compensation: The hourly rate for this position is expected to be between $30-$40/hr DOE and is based on experience, qualifications, and other job-related factors.

Position Overview

As a Credit & Collections Representative, you will support the Credit Manager in managing customer accounts, evaluating credit, resolving billing issues, and collecting outstanding balances. This role works closely with internal teams and customers to maintain accurate account information, reduce delinquency, and ensure timely payments while delivering exceptional customer service.

Key Responsibilities

• Manage customer credit accounts, collections, and accounts receivable activities.
• Contact customers regarding past due balances and negotiate payment arrangements.
• Research and resolve billing discrepancies and complex credit issues.
• Review aging reports and monitor delinquent accounts.
• Place holds on customer orders when appropriate and release orders once payment requirements are met.
• Evaluate customer credit information and establish or update credit limits.
• Set up new customer accounts, verify tax documentation, and maintain accurate account records.
• Provide invoices, proof of delivery, statements, and other supporting documentation to customers.
• Recommend write-offs or collection agency placement for delinquent accounts when necessary.
• Maintain accurate customer information and support the Credit Manager with additional administrative tasks.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of experience in credit, collections, accounts receivable, or a related accounting role.
• Strong customer service, communication, and negotiation skills.
• Basic understanding of accounting principles and financial transactions.
• Proficiency with Microsoft Office and computerized accounting or ERP systems.
• Excellent organizational skills with strong attention to detail.
• Ability to prioritize work, manage multiple accounts, and work independently in a fast-paced environment.

Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link to learn more about benefits available to Eastridge's temporary employees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions' Temporary Staff are not eligible for paid time off, unless required by applicable state law in which the position is based. However, from time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

The compensation and benefits information in this posting represents Eastridge's good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.

Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Information collected and processed as part of your candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Eastridge's Privacy Policy, as well as Eastridge's Pre-Use Notice of Collection and Automated Decision-Making Technologies. By applying for this job, you agree to receive calls, AI-generated calls, if applicable, text messages, or emails from Eastridge Workforce Solution, and/or its agents and contracted partners related to confirming assignments and job openings. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. To opt out of receiving SMS messages from us at any time, simply reply to the text with "STOP."