Credit & Returns Specialist at MAG Industries LTD

Job DescriptionJob DescriptionCredit and Returns SpecialistAbout MAG IndustriesFounded in 2020, MAG Industries is a family owned manufacturer and distributor specializing in alternative profit solutions for convenience and retail stores nationwide. We pride ourselves on delivering high quality, compliant products that enhance profitability and keep retailers ahead of market trends. With a diverse portfolio of in house products, we provide unmatched value through direct from manufacturer pricing. Proudly serving over 1,800 stores across the United States, we go beyond distribution to build lasting partnerships with retailers. Our team supports growth through strategic merchandising, retail education, and innovative in store setups. With a hands on approach and a dedication to exceptional service, MAG Industries consistently delivers excellence in speed, compliance, and profitability.MAG Industries is seeking a detail oriented and organized Credit and Returns Specialist to join our finance and customer operations team. This position is responsible for managing customer credit requests, processing returns, evaluating discrepancies, and ensuring that all credits and adjustments are completed accurately and in a timely manner. This role is essential in supporting customer satisfaction, maintaining internal controls, and ensuring accurate financial records.Location: Tyrone, PADuties and Responsibilities:• Review and process customer credit requests, ensuring accuracy and compliance with company policies• Evaluate return claims, validate supporting documentation, and determine eligibility based on established guidelines• Coordinate with the fulfillment, sales, and customer service teams to verify product issues, shortages, overages, and damages• Enter approved credits, adjustments, and returns into the ERP system• Monitor open return cases and follow up with internal teams and customers as needed• Investigate discrepancies and resolve billing or credit related issues in a timely manner• Maintain accurate records of credit approvals, denials, return authorizations, and supporting documentation• Assist in month end processes by providing credit and return data to the finance team• Communicate professionally with customers regarding credit decisions and return status• Maintain strict confidentiality of sensitive financial and customer information• Responsibilities may evolve over time based on business needsRequired Skills and Abilities:• Strong attention to detail with excellent accuracy in data entry• Ability to interpret and apply internal credit and return policies• Strong analytical and problem solving abilities• Ability to communicate professionally with customers and internal teams• Comfort working in a fast paced, deadline driven environment• Experience working in an ERP system preferred• Ability to multi task while maintaining organized and accurate records• Ability to sit for extended periods during the workdayEducation and Experience:• At least two years of experience in credit processing, returns management, accounts receivable, or related administrative roles• Experience in distribution, manufacturing, or high volume order environments preferred• High school diploma, GED, or equivalent required• Proficiency with MS Office and computer based systemsCompensation and Benefits:• Medical, dental, vision, and life/AD&D insurance• Paid time off including six major holidays• 401k with company matchEEO Statement:MAG Industries is an equal opportunity employer, committed to the principle of equal employment opportunity for all employees and applicants for employment. Employment decisions are based on business needs, job requirements, and individual qualifications. MAG Industries does not tolerate discrimination or harassment based on any characteristic or category protected by law, and encourages qualified applicants of any age, gender, race, sexual orientation, marital status, veteran status, etc. Accommodations are available for applicants with disabilities.Monday - Friday - 8:00 AM - 4:30 PM