CRM Solutions Manager at Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare with leading businesses and products in diagnostics medical devices nutritionals and branded generic medicines. Our 114000 colleagues serve people in more than 160 countries. JOB DESCRIPTION:About AbbottAbbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.Working at AbbottAt Abbott you can do work that matters grow and learn care for yourself and your family be your true self and live a full life. Youll also have access to:Career development with an international company where you can grow the career you dream of.Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year.An excellent retirement savings plan with a high employer contributionTuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity working mothers female executives and scientists.The Opportunity At Abbott we believe people with diabetes should have the freedom to enjoy active lives. Thats why were focused on helping them manage their health more effectively and comfortably with life-changing products that provide accurate data to drive better-informed decisions. Were revolutionizing the way people monitor their glucose levels with our sensing technologyAs aCRM Solutions Manager you willberesponsible forVeeva activities within in the U.S. Commercial ADC business including onboarding development vendor relations user management reporting and marketing enablement through CLM (Closed Loop Marketing). The role will also drive channel integrations Next Best Action strategies and analytics initiatives to deliver a unified consistent and best-in-class digital experience.AstheCRM Solutions Manager you will work with cross-functional teams tooperationalize GTM strategiesprioritize enhancements manage timelines and coordinate with Abbott stakeholdersin the US. You willbe responsible forreporting system performance adoption metrics andenablementprogress to ADC senior management.This is an onsite Opportunity in Alameda CA.What Youll Work On:Projects include:Managing Veeva CRM platform administration andrequirements.Enabling omnichannel marketing integration and CLM content deployment.Developing advanced reporting and analytics dashboards for sales and marketing.Implementing Next Best Action strategies tooptimizesalesengagement.Supporting AI-driven initiatives for personalization and predictive insights.System Configuration & Maintenance Ensure the Veeva CRM platform is properly configured updated and compliant with business and regulatory requirements.User Management & Support Handle onboarding permissions troubleshooting and training to keep users productive and engaged.Data Integrity & Reporting Maintain cleanaccuratedata and deliver actionable dashboards and reports for decision-making.Integration & Enablement Connect CRM with marketing Veeva VaultPromoMats(Closed-Loop Marketing) analytics and other systems to enable seamless workflows and omnichannel engagement.Process Optimization & Governance Identify inefficiencies enforce best practices and implement improvements to maximize CRM adoption and ROI.Oversee vendor relationships and coordinate development efforts for CRM enhancements.Drive adoption of Next Best Action strategies and marketing automation workflows.Partner with analytics teams to design dashboards reports and predictive models.Support AI-driven initiatives for personalization and engagement optimization.Serve as a mentor and change agent for CRM best practices and marketing enablement.Accountability / Scope / BudgetResponsible for strategic CRM administration and marketing enablement initiativesimpactingU.S. Commercial ADC.Projects under this role will have material business impact influencing sales effectiveness and marketing ROI.Highly visible role accountable for liaising with management driving alignment on key decisions and reporting to senior leadership.Will lead a matrix team with a high degree of accountability to ensure timely delivery and adoption of CRM capabilities.ExperienceYoullBringBachelors orMasters degree in Information Systems Business or related field.Minimum of4years ofrelevant work experience.Experience in CRM administration (Veeva strongly preferred) and marketing technology integration.Strong understanding of CRM data models user management and compliance requirements.Experience with API integrations (REST/SOAP) and middleware tools for connecting CRM to marketing and analytics platforms.Knowledge of reporting and analytics tools (e.g. Tableau Power BI) and data governance best practices.Understandingofregulatory compliance (FDA ISO HIPAA) and data privacy standards.Experience with CLM(Closed-Loop Marketing) omnichannel/optichannelmarketing and analytics platforms.Ability to synthesize complex requirements andworkcross-functionally with business ITlegal privacycomplianceand vendor stakeholders.Excellent interpersonal and communication skills; proven ability to influence stakeholders.Preferred Qualifications:Experience with enterprise solutions and migrations in healthcare medical devices or pharmaceuticals.Hands-on experience with Veeva CRM Salesforce (Apex SOQL) SQL JavaScript and API integrations.Familiarity with AI/ML concepts and their application in CRM and marketing.Knowledge of agile methodologies and sprint-based delivery.Experience working in a global environment with cross-time-zone collaboration.Learn more about our health and wellness benefits which provide the security to help you and your family live full lives: Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.Connect with us at on Facebook at and on Twitter @AbbottNews.Divisional InformationMedical DevicesGeneral Medical Devices:Our medical devices help more than 10000 people have healthier hearts improve quality of life for thousands of people living with chronic pain and movement disorders and liberate more than 500000 people with diabetes from routine fingersticks.CRMAs a global leader in Cardiac Rhythm Technologies we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.DiabetesWere focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. Were revolutionizing the way people monitor their glucose levels with our new sensing technology.VascularAbbott Vascular provides innovative minimally invasive and cost-effective products for treatment of vascular disease.NeuromodulationOur Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum.Structural HeartStructural Heart Business Mission: why we existOur business purpose is to restore health and improve quality of life through the design and provision of device and management solutions for the treatment of structural heart disease.EPIn Abbotts Electrophysiology (EP) business were advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation allowing people to restore their health and get on with their lives.HFIn Abbotts Heart Failure (HF) business were developing solutions to diagnose monitor and manage heart failure allowing people to restore their health and get on with their lives.DiagnosticsWere empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day more than 10 million tests are run on Abbotts diagnostics instruments providing lab results for millions of people.Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA RNA and proteins at the molecular level.Our Point of Care diagnostic portfolio spans key heath and therapeutic areas including infections disease cardiometabolic informatics and toxicology.Our diagnostic solutions are used in hospitals laboratories and clinics around the globe. The crucial information derived from our tests instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.Our rapid diagnostics solutions are helping address some of the worlds greatest healthcare challenges.NutritionOur nutrition business develops science-based nutrition products for people of all ages from helping babies and children grow to keeping adult bodies strong and active. Millions of people around the world count on our leading brands including Similac PediaSure Pedialyte Ensure and Glucerna to help them get the nutrients they need to live their healthiest lives. The base pay for this position is $112000.00 $224000.00In specific locations the pay range may vary from the range posted. JOB FAMILY:Sales Support & Administration DIVISION:ADC Diabetes Care LOCATION:United States > Alameda : 1360-1380 South Loop Road ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Yes 10 % of the Time MEDICAL SURVEILLANCE:No SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: EEO is the Law link - Espanol: Experience:Manager Key Skills Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 112000 - 224000