Custom Product Advisor at ReSound

Position OverviewTo be a liaison between manufacturing and the customer to improve customer satisfaction by evaluating and interpreting the order and making the appropriate manufacturing recommendations based on customer requirements and manufacturing capabilities.Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)Custom Product support to customers including fit issues trouble-shooting repair issues product information and follow-up for multiple current and discontinued product line.Establish and maintain customer profiles to ensure account-specific standard requests are met; including On Boarding of new customers.Provide pro-active customer engagement on clinical and non-clinical issuesProvide Regional support to Sales teamInteract with Order Entry Audio Design Customer Care Technical Support Manufacturing Engineering and Sales teams to improve quality of products and customer satisfactionMonitor customer orders for specific customers as necessary to support Sales effortsDocument necessary customer comments in Navision and to ensure customer expectation are understoodPerform other duties as requested and / or as needed to fulfill the purpose of the positionOther duties as assigned.Competencies (Knowledge and Skills needed for this position.)Ability to perform audiometric evaluation in the determination of appropriate product selectionAmplification considerations for various audiogramsKnowledge of GNR product features what are they how do they work when are they appropriate and at what levelAssist customers in appropriate patient counseling on realistic expectationsStrong communication skills ability to troubleshoot and problem solveVery comfortable with PC operationAble to shift and cover a multitude of tasksTeam-orientedSales-orientedPhone-ProExcellent verbal and written communication skillsExtensive knowledge of hearing instrument fit form & functionExtensive experience with complete manufacturing processKnowledge of Navision and PC Skills Microsoft Excel & WordDesired Qualifications Required Education: High School DiplomaPreferred Education:Preferred Experience: 3 years of experience in Customer Care Technical Support or Manufacturing working directly with hearing instruments Knowledge of Navision system and operations personnel and order flowOther: Participate and promote Continuous Improvement within the department and company.Promote and encourage the GN Core Values.Participate and promote Quality Excellence initiatives as required.Other InformationDirect reports:NoneIndirect reports: NoneWorking Environment:Shakopee OfficePhysical Demands:Sitting standing bending reaching etc.Position Type and Expected Hours of Work:(Hybrid)Full time (8:00am to 4:30 pm)Work from home Mondays & FridaysWork In office Tuesday Wednesday ThursdayAbout UsAt ReSound people with hearing loss are at the heart of what we an ever-smarter world we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more do more and be more than you ever thought possible.What We OfferAs a leading medical device manufacturer we value our employees and offer competitive wages and benefits including:- Generous Benefits including PTO and Paid Holidays- 401k with Company match- Paid Parental Leave & Transition Back to Work Benefits- Company HSA Contributions- Free Hearing Aids for Family MembersWe encourage you to applyEven if you dont match all the above-mentioned skills we will gladly receive your application if you think you have transferrable skills. We highly value a mindset motivation and energy that aligns with our core values to not only ensure growth for you but for your team and the wider GN organization as well.We are committed to an inclusive recruitment processGN ReSound welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound enabling you to hear more do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. ReSound is part of the GN group which operates in more than 90 countries across the world. Founded in 1869 GN group today has more than 7000 employees. Pay Transparency Notice: Depending on your work location the target hourly rate for this position can range from $23.00 - $25.00. Compensation for roles at GN depend on a wide array of factors including but not limited to location role skill set and level of experience. To remain competitive GN offers a competitive benefits package including annual bonuses health insurance a 401(k) plan paid time off and paid holidays.E-Verify:GN participates in E-Verify. View the E-Verify posterhere. View the Right to Work poster here.Disability AccommodationIf you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail . This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes such as following up on an application or technical issues not related to a disability will not receive a response.Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.Required Experience:Unclear Seniority Key Skills Channel Marketing,Accounting Tally,CSS,Corporate Risk Management,Hibernate,Brokerage Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 23 - 25