Custom Vehicle Specialist at Don Sanderson Ford, Inc.

Custom Vehicle Specialist

Sanderson Ford in Glendale, AZ is looking for a Custom Vehicle Specialist to lead the customer-facing side of its custom vehicle program. This is an advisor role with a sales component. You'll work directly alongside the sales team to identify build opportunities, guide customers through modification options, and coordinate a dedicated team of custom vehicle technicians to bring those builds to completion. Sanderson Ford has spent 70 years earning the trust of the Phoenix community and is Ford's most awarded dealership for customer service. This role sits at the center of one of the most unique programs in the market.

What We Offer

• Competitive compensation structure with a stable base plus commission
• Flexible working hours
• New and used vehicle purchase discounts
• Service and parts discounts
• Health insurance with dental and vision coverage
• Life insurance
• Disability coverage
• PTO, sick leave, paid vacation, and paid holidays
• 401(k) retirement plan
• Provided uniforms

What You'll Do

• Partner with the sales team to identify custom vehicle opportunities and present customers with tailored build options
• Advise customers on available modifications including suspension upgrades, bolt-on accessories, computer tuners, wheel and tire packages, and engine performance upgrades such as superchargers and exhaust
• Coordinate a defined team of custom vehicle technicians, managing workflow and repair order prioritization
• Write clear, accurate estimates for custom builds and modification packages
• Gather customer and vehicle information and match each customer to the right solution
• Maintain active communication with customers throughout the build or modification process
• Monitor project progress and communicate delays or additional needs promptly
• Ensure final invoices accurately reflect completed work
• Explain all services, modifications, and charges in a way that builds confidence and trust

What We're Looking For

• 3+ years of experience in a service department, automotive sales, or a combined advisory role
• Strong knowledge of Ford performance modifications and custom vehicle options
• Previous Ford dealership experience strongly preferred
• Proven ability to build customer relationships and sell service and customization packages
• Experience as a Service Advisor, Sales Consultant, or similar customer-facing role preferred
• Strong communication and organizational skills
• Computer proficiency and willingness to learn new systems
• Ability to lift 50 lbs and stand for extended periods
• Valid driver's license and clean driving record required
• High school diploma or equivalent required
• Must pass background and drug screening

Sanderson Ford is an Equal Opportunity Employer committed to diversity and inclusion. We prohibit discrimination based on race, color, religion, sex, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law.