Customer Billing and Accounting Representative at I-TEK Solutions

*Please note: This is not a call center or data entry position. The primary function of the Customer Billing & Accounting department is to ensure accurate and on-time billing of The Organization’s customers, both residential and commercial. This role will primarily focus on residential customers, including pre-pay and distributed generation. Functions may include, but are not limited to, reviewing accounts during all phases of the bill cycle to correct system issues and ensure accurate billing and proper account maintenance. ** DESCRIPTION OF POTENTIAL DUTIES · Review accounts pre-invoicing and adjust · Validate customer usage · Complete meter exchange and install orders · Review billing statements generated, and update as needed · Maintain customer account records · Verify agency assistance payments · Transition customers to prepay program and monitor prepay activities · Collaborate with internal departments to research, address and process customer concerns · Utilize various tools such as MS Suite, CIS system, Archive database to perform essential job duties IDEAL CANDIDATE QUALIFICATIONS · Excellent attendance record · Basic math skills; computational and percentages · Experienced in using Excel for formulas, functions, and data organization · Creative and critical thinking skills · Self-motivated to resolve billing inquiries by completing research and utilizing tools · High attention to detail with a focus on quality · Ability to self-manage and take direction · Organized and able to prioritize their day · Flexible and able to adapt as new tasks emerge · Strong teamwork skills, as well as the ability to work independent