Customer Care Agent- Energy Efficiency at ICF

Energy Efficiency Customer Care AgentLocation: Remote (Must be based out of New Jersey)Ready to make a differenceAs a Customer Service Representative our successful team members perform in a variety of exciting areas geared to deliver exceptional customer experience within ICFs commercial energy business. Our work includes inbound and outbound support for applicants and program participants across a wide portfolio via phone and online chat and email. ICF provides best in class customer and client support through our specialized energy efficiency team by leveraging state-of-the-art call center technology online web chat and efficient business processes within a paperless environment. Our team members are highly trained customer-oriented professionals who are eager to continue learning and building their expertise within the unique area of energy-efficiency customer support.Why you will love working here: Quality of life: Flexible workplace arrangements work-life balanceInvestment of the community: Donation matching volunteer opportunitiesInvestment in you: Access to professional development resources 401k matching Employee Stock Purchase PlanAnd many many more (Ask your recruiter for more details!)What you will be doing:Non-scripted customer interactions via phone email and software chat application. This includes status of rebates scheduling submittal procedures and discussions of program guidelines. Professional Outreach.Reviewing and assisting customers with energy application inquiries and program questions Provide technical assistance and guidance on energy efficient technologies and practices to companies participating in utility-sponsored programsInterface with customers and contractors participating in utility sponsored programs.Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate.Other administrative duties as assigned. What we need you to have (minimum qualifications):High school diploma.2 Years of professional work experience 2 years of proficiency with MS Word Excel and other programs within the MS Office Suite.Must be able to pass background check with drug screening.What we would like you to have:Previous sales or customer service experience preferred.Strong computer skills (data entry database navigation) and ability to type 4550 wpm.Ability to identify issues analyze information and develop solutions quickly.Professional courteous and cooperative attitude; strong team player.High energy positive attitude and enthusiasm; able to work independently and in a fast-paced environment.Strong organizational and analytical skills; able to manage multiple priorities.Willingness to work limited overtime when needed.Ability to sit for extended periods in a distraction-free environment.Takes pride in making a positive impact; eager to learn about the energy industry.Experience assisting diverse program participants (homeowners contractors) and troubleshooting application requirements.Working at ICFICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.We will consider for employment qualified applicants with arrest and conviction records.Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.Candidate AI Usage PolicyAt ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is:$34243.00 - $58213.00New Jersey Remote Office (NJ99)Required Experience:Unclear Seniority Key Skills Abinitio,Business Analysis,Logistics & Procurement,Client Services,Business Analytics Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 34243 - 58213