Customer Care Associate- Dental & Oral Health at Mahec

JOB SUMMARY:The Customer Care Associate will serve patients by assisting with check-in and check-out responsibilities and appointment scheduling while providing an excellent patient experience.SPECIFIC RESPONSIBILITIES:Check-in patients via phone or liveUpdate patients demographic and insurance informationVerify insurance as neededCollect payments and reconcile cash drawers as assignedRefer patients to financial advocates as neededPrepare and provide appropriate patient paperworkRespond to walk-in patient needsMonitor waiting room for delaysCheck-out patientsSchedule appointmentsProvide patients with clinical summary following visitCoordinate interpreting services for patientsReconcile appointmentsAnswer phones checks voicemails monitors phone volumeCollects and distributes mailScan and fax documentsMonitors appropriate electronic health record inbox and provides follow-upParticipates in orientation of new staffFloat in between front desk and scheduling areas as neededProvide satellite coverage as assignedParticipate in process improvement of new and existing workflowsActively embraces and supports divisional and organizational initiativesParticipate in outreach initiatives community events and seasonal clinicsThis role description is a general description of the essential job functions. It is not intended to describe all the duties the Customer Care Associate may perform.KEY COMPETENCIES:Communication Skills Effectively and respectably communicate with other individuals whether it be a colleague patient or patients family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties especially in complex and difficult situations to ultimately provide the best care possible to our patients and their families.Decision MakingAbility to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills critical thinking skills confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.HealthCare KnowledgeHaving the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHECs organizational training. Finally the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.Interpersonal Skills Showing the ability to meet difficult situations with grace professionalism and understanding. Within your area of expertise showing respect and showing empathy where appropriate with your colleagues patients and their family at all times even when its most difficult to do so. This is done in part by effective listening being your authentic self showing responsibility and dependability and being patient with others.Organizational ValuesAdherence to MAHECs founding principles and incorporating them every day. This includes among others having integrity and accountability reverence for other cultures and equitable practices ability to manage change and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.Problem Solving Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.SPECIFIED SKILLSCOMPUTERAdvanced computer skills as related to working with medical office software program(s)Experience with Electronic Health RecordsFOREIGN LANGUAGEAbility to speak Spanish strongly preferredOTHERKnowledge of medical office functions including business office work flowsPHYSICAL DEMANDSNot Applicable.SUPERVISORY RESPONSIBILITIES: N/AEDUCATION AND EXPERIENCEMINIMUM QUALIFICATIONS:Any combination of education and experience equivalent to the following: High school diploma or equivalent two years of relevant experience or comparable combined education and/or experience required. PREFERRED QUALIFICATIONS:Previous experience in a medical office/clinical environment preferred.REQUIRED LICENSES: N/ASCHEDULE:Regular attendance on-site is an essential function of this position. Typical business hours are Monday Friday 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend holiday or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments or evening activities as requested by the team leader.POSITION COMPENSATION:$19.52/hour full time full benefitsAt MAHEC we strive to equip all team members with Total Rewards (pay benefits) to honor their service support their health manage their financial security build their career and thrive.All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.MAHEC Talent Management is located at 121 Hendersonville Road Asheville NC 28803. Equal Opportunity Employer.MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.If you are interested in this role and you have related experience and qualifications we encourage you to apply or reach out to for support in your job search process. You could be the talent we are seeking for this or other opportunities.Required Experience:IC Key Skills Anti Money Laundering,EAM,Electrical Controls,Air Ticketing,ABB,Electronics Employment Type : Full-Time Experience: years Vacancy: 1