Customer Care Consultant Portal Support at Motorola Solutions

Company OverviewAt Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future. Department OverviewOur organization is focused on business to business customers who include state and local entities federal government agencies authorized channel partners and resellers. Customer Care Consultants are responsible for supporting inbound calls which involve resolving a wide variety of complex customer issues. The Portal Support team is the primary point of contact for customers (internal and external) that are experiencing technical issues with various Motorola Solutions Portals. Call types include troubleshooting technical issues as it relates the Portals used by our Customers and Partners. Hours of operations are from 7am-6pm CST with phone support from 8am-5pm Monday-Friday.Job DescriptionJob DescriptionESSENTIAL JOB FUNCTIONSTroubleshoot and resolve customer system and access issues through cases or phone callsSalesforce Case ManagementChat SupportNetwork with internal business partners in order to resolve a customers issuesPerform user setups as it relates to Portal accessExercise multi-tasking skills when managing multiple systems and applications during customer interactionsAnalyze and resolve moderately complex system issuesProactively utilize strong problem-solving skills in order to deliver customer-focused solutionsRecommend continuous process improvements within the teamDESIRED BEHAVIORSCustomer-focused; detail-oriented individualA confident individual who is willing to assume responsibilityAdaptive and flexible (processes)Ability to work and make decisions with minimal supervisionIndividual contributor and team playerREQUIREMENTS:A new graduate with a Bachelors degree OR a Candidate with a minimum of two (2) years experience in customer service/supportExhibit strong ownership and follow through. Agents own the customers issue and drive the resolution to ensure the customer is satisfied with the end resultStrong observation and researching skills. Consultants need to research and pursue information that assists in resolving the customers issueStrong determination in the face of challenges Volume is constant and consultants must answer every call without hesitation. Our customers count on dependable and reliable supportStrong verbal and written communication skillsExceptional interpersonal skills requiredExperience with Salesforce (Service Cloud)Target Base Salary Range:$40000-$43000Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.#LI-DB1Basic RequirementsHigh School diploma or equivalent or New Graduate2 years of technology networking experience or a Bachelors Degree in related field of studyLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Travel RequirementsUnder 10%Relocation ProvidedNonePosition TypeNew GradReferral Payment PlanYesOur :Incentive Bonus PlansMedical Dental Visionbenefits401K with Company Match10 Paid HolidaysGenerousPaidTime Off PackagesEmployee Stock Purchase PlanPaidParental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.Required Experience:Contract Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 40000 - 43000