Customer Care Manager at First National Bank of Omaha

At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.Summary of the Job:The Manager Customer Care is accountable to manage the performance of assigned teams of Customer Care representatives. The role is also responsible to coach and guide Customer Care employees in regards to relationship building techniques new products and other business development activities.Schedule:1:00pm to 9:30pm CST (Rotating Weekends)About This Role:Manage and coach call center staff ensuring alignment to bank culture intended customer experience call center practices and management philosophyConduct regular one-on-one sessions and formal performance reviews with team identifying team needs or opportunities Act as an escalation point for customer communicationThe Ideal Candidate for This Role:Leadership: 2 years leadership driving engagement and reducing attrition.Coaching: Skilled at mentoring agents through one-on-ones call reviews and training.Quality & Compliance: Strong in fraud prevention authentication and regulatory adherence.Customer Service: Empathetic solutions-focused and adept at turning issues into loyalty.Banking Experience: Background in retail banking or call center operations is a plus.Candidates must possess unrestricted work authorization and not require future sponsorship.Compensation:Compensation range (base pay): $50998.00-$84148.00This role may have a specific starting pay within this range.Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.Work Environment: It is anticipated that the incumbent in this role will work in a hybrid capacity balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team youll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:Medical Dental Vision Insurance401k With Matching ContributionsTime Off ProgramsHealth Savings Account (HSA)/Dependent CareEmployee BankingGrowth OpportunitiesTuition AssistanceShort-Term/Long-Term Disability InsuranceLearn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.Job number: R-Equal Opportunity & Belonging:FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.Learn more here.FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.Click here to download EEO is The Law Self-Print PosterClick here to download EEO is The Law Supplement for Federal ContractorsClick here to download EEO is The Law GINA SupplementFNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDICFNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)Application Deadline:All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.Required Experience:Manager Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 50998 - 84148