Customer Care Representative, New Ventures (Marketplace) at Collaborative Solutions

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.Our services span collectible coins trading cards Funko Pops! video games event tickets autographs and memorabilia. Our subsidiaries include PSA PCGS SGC and Card Ladder.Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 1900 people across our headquarters in Santa Ana and offices in Jersey City Tokyo Shanghai Hong Kong Toronto Guadalajara Dallas and Paris.We are looking for a detail-oriented and experienced professional to fill the role of Customer Care Representative New Ventures (Marketplace). In this position you will drive the New Ventures Marketplace service strategy and ensure our collectors receive nothing short of world-class support.You will manage a broad spectrum of collector needs ranging from financial transactions and account health to technical troubleshooting and asset fulfillment ensuring a seamless experience across the entire platform.Youll report to the Director of Customer Experience New Ventures (Marketplace). Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process. What Youll Do:Execute Customer Service Strategy: Handle front-line and escalated interactions across a diverse range of support topics including Account management General Inquiries and Card Redemption processesFinancial & Marketplace Support: Troubleshoot complex transactional issues related to Payouts Payments and Selling mechanics on the platformTechnical Triage: Address technical and inventory concerns such as Imaging Issues Vault storage inquiries and Bug reporting acting as the first line of defense for platform stabilityVoice of the Customer: Systematically categorize user Feedback to identify trends and effectively advocate for the customer to influence product roadmap prioritiesWorkflow Improvement: Collaborate with business and operations teams to define root causes of recurring problems helping to drive initiatives such as workflow redesigns or support automationWho You Are:Detail Oriented: Strong attention to detail and the ability to identify and correct inaccuracies or misleading informationResearch Skills: Excellent research skills with the ability to gather information from various sources to validate product or order accuracyTechnical Proficiency: Strong understanding of Google Sheets Docs and similar collaborative toolsOrganizational Skills: Strong organizational skills and the ability to manage multiple tasks simultaneouslyCommunication: Excellent written and verbal communication skills along with collaboration skills to work effectively with cross-functional teamsPassion: Passion for card collecting and trading and a demonstrated track record of going above and beyond to create excellent customer experiencesAutonomy: Ability to work independently and meet deadlines in a remote environmentPhysical Requirements:Computer Use: Typing mouse work and sitting and looking at a computer potentially for long periods of timeHand Use: Regular hand use for various tasksHearing Requirements: Ability to hear alarms signals and verbal instructionsLifting and Carrying: Ability to lift carry and move materials up to 40 poundsPhone Answering: Talking on the phone and texting may be required as well as manual dexterity to operate a computer and phone system efficientlySitting or Standing: Ability to sit or stand for extended periods of timeHourly Range:The hourly range for this position is $19.50-$21.50. Entry level operations positions generally start at an hourly rate of $17. Actual compensation in this range will be based on a variety of non-discriminatory factors including location job level prior experience and skill set.Reasons To Join Us:Health Insurance: All full-time employees are eligible to enroll in Medical Dental and VisionAdditional Benefits: Full-time employees are eligible for fertility commuter and educational assistance benefits401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goalsVacation: All full-time employees are eligible for paid vacationHoliday Pay: All regular full-time employees are eligible for ten company paid holidaysEmployee Discounts: Employees receive discounts on select grading services for approved submissionsFlexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needsFun Working Environment: Our team members are invited to participate in celebrations holiday events and team building activitiesCollectors uses e-Verify to validate your ability to work legally in the United States.We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud please reach out to We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.If you require an accommodation to apply or interview with us due to a disability or special need please email .U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants.If you are based in California you can read information for California residents here.Required Experience:Unclear Seniority Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 19 - 21