Customer Care Specialist (Dimensions Care Partner) at Goodstart Corporate

Role: Customer Care Specialist (Dimensions Care Partner)Location: Murarrie QLD (Turrbal and Yuggera peoples)Employment Type: Full-time Permanent opportunityDo you take pride in delivering exceptional customer service Are you seeking a Monday to Friday role that supports work/life balance Do you thrive in a dynamic fast-paced environmentYour Impact:As a customer care specialist you will play a pivotal role in solving day to day challenges and empowering our centre teams to focus on what matters most supporting children and families.Youll be the first point of contact for our rostering and time & attendance system enquiries using your natural technology problem solving skills to provide timely and effective solutions. At Goodstart we call this a Dimensions Care Partner forming part of our dedicated Dimensions system and labour support team.Bring your energy curiosity and commitment to great service and make a real difference every day!You will:Be customer focused with a friendly inquisitive demeanourHave exceptional written and oral communication skills with adaptabilityBe able to manage multiple systems and excel in a high- paced high-volume environmentBe highly organised with attention to detail and a great work ethicBe tech savvy with a willingness to learn and grow your knowledgeDeliver support and advice to customers in line with Goodstart Policies and Guidelines and Award legislation and provisionsHave intermediate Microsoft Suite experience including Excel Word and TeamsLiaise with internal teams to ensure accurate and timely processing of requestsBe a team player with the ability to work autonomously when requiredHold a QLD Blue card or be willing to obtainReside in South East Queensland and have access to reliable transportEven better if you:Have knowledge of UKG (Dimensions)Have experience in workforce management systems time & attendance human resources or payroll related positionsHave previous experience in workforce planning or resource schedulingHave time & attendance data review experience relating to pay filesWhat Goodstart can offer you:Hybrid work arrangements giving you more work/life balance across a Monday to Friday roster - No weekends or late nights!Full training across our systems and platformsExcellent team culture based on collaboration and supportThe chance to make a real difference in the lives of our centre teamsPersonal and career growth opportunities with a strong emphasis on individual developmentAccess to discounted childcare (up to 15%)Discounted health care and access to employee wellbeing program with BUPAExclusive discounts on travel gym memberships Apple and Dell products and more.Free annual flu shot (optional)Option to purchase extra leave for even greater work life balanceSalary Packaging benefits which reduce your taxable income to increase take home payFirst Nations Support and Cultural LeaveWork for a company that has an aspiration to be globally recognised for early years practice and learning outcomesHow to applyClick Apply Now and submit your application.We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all positionsHave a question Contact our Talent Acquisition Team via email If you are a placement agency or external recruiter please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference.Supporting our people and protecting our childrenWere an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures backgrounds and experiences strengthen our teams and help us grow. Were also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe and are safeguarded from abuse neglect and harm. As a Child Safe Organisation all of our candidates must have or obtain a valid working with children check.Posting Notes: MURARRIE BRISBANEQLD Australia (AU) SF:LI No Early Childhood Qualification Full-TimeRequired Experience:IC Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Experience: years Vacancy: 1