Customer Care Specialist I (Must live in Ohio) at CareSource

Job Summary:The Customer Care Specialist I assists members/beneficiaries or providers with routine service inquiries.Essential Functions:Resolve member/beneficiaries or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, and when applicable, eligibility inquiries, and transportation arrangementsEnsure all HIPAA, State and/or Federal requirements/regulations are always adhered toResearch, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfactionBuild and strengthen member or provider relationships by providing quality customer service.Maintain knowledge and understanding of all processes and proceduresAdhere to all departmental and company policies and proceduresMaintain complete and accurate documentation of all of telephone and written communicationsAct as a mentor to new hire employeesPerform any other job related instructions, as requestedEducation and Experience:High School Diploma or equivalent is requiredTwo (2) years customer service experience is preferredCustomer Service experience in a call center is preferredCompetencies, Knowledge and Skills:Critical thinking and listening skillsDecision making and problem-solving skillsComputer proficiency with knowledge and experience in a Windows environmentTyping speed of 35 words per minute (WPM)Strong written and communication skillsWorks well under pressureProfessional phone etiquetteProper use of grammarAbility to work in a fast-paced environmentAdaptable to a constantly changing environmentAttention to detailAbility to multitaskAbility to work independently and with a teamLicensure and Certification:NoneWorking Conditions:General office environment; may be required to sit or stand for extended periods of timeMust adhere to an assigned daily work schedule and have predictable and reliable attendanceCompensation Range:$35,200.00 - $56,200.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.Compensation Type:HourlyCompetencies:- Fostering a Collaborative Workplace Culture- Cultivate Partnerships- Develop Self and Others- Drive Execution- Influence Others- Pursue Personal Excellence- Understand the BusinessThis job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.#LI-KM1