Customer Care Specialist at Leidos

Looking for an opportunity to make an impactAt Leidos we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams contribute to our communities and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers our people and our community. Our Mission Vision and Values guide the way we do business.If this sounds like the kind of environment where you can thrive keep reading!Leidos is hiring a Customer Care Specialist to support a utility-based Energy Efficiency Program which helps thousands of people save money and make their home more energy efficient. If youre someone who likes to work in a call center environment help people and solve problems please apply to be part of this exciting program. This positions pay range is $19.00-$21.00 an hour based on experience. A large part of this position includes taking incoming phone calls for the Ameren Illinois residential energy efficiency with customer education and counseling with respect to residential energy efficiency (behavioral changes programmable thermostat training do-it-yourself upgrades etc.) often including the review of energy audit reports with the customer. Assist the customer in obtaining and reviewing estimates and contacting their selected insulation/air sealing home performance or other contractors to schedule work. The position will also be responsible for working in database management systems and technical reference guides to review energy efficiency applications and will report to the HES Manager in Peoria IL.Location: Must be located within Ameren IL Service TerritoryOther responsibilities include:Implement an EnergyEfficiency Plan:Create and populate records in Customer Management SystemComplete and collect appropriate customer paperworkProvide overview of the program(s)Conduct entry interview and energy advising consultationReview available rebates incentives with customers; assist with finding and/or providing rebate forms; assist with the completion of those forms using electronic forms when possibleProvide follow up to customers to help them complete home energy upgrades or participate in related programs; Remove customer barriers and leverage customer motivationTrack all activity in Customer Management System:Fill out all appropriate fields in Customer Management SystemFollow reporting requirements outlined by the Program ManagerIntegrate with and support related departments as needed such as residential energy audits trade ally management rebate processing and quality assuranceProperly execute all energy advisor workflowsAddress all program issues including customer trade ally or utility complaints based on the defined procedures including proper documentation and follow-upPlan coordinate and follow through on tasks and assignments in a timely mannerOther duties as assignedRequired Education & Experience:High School Diploma or equivalent with 1 year customer service experience or equivalent and exemplary customer service skills required. May Consider more years of experience in lieu of degreeAbility to travel to the Peoria IL area as neededDemonstrated fluency in English language both written and oralExpertise with or ability to learn web-based software Microsoft OfficeStrong listening oral and written communication skillsAbility to communicate with clients and co-workers in a friendly positive respectful mannerAbility to maintain a professional demeanor even under pressureEffectively utilizes available resources to achieve goalsStrong organizational and time management skillsDemonstrate accuracy and thoroughness in all work productsSelf-motivated and driven to deliver on goalsAbility to prioritize multi-task and deliver in a fast-paced environmentAbility to identify improvement opportunitiesReliable internet connection for remote workQuiet secure and distraction-free workspace for remote workPreferred QualificationsCall Center Representative that can accept ownership for effectively solving customer issues complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviorWe take care of our employees. Leidos seeks the best and the brightest and in return we invest in you with an eye on your future through career advancement growth opportunities and continuous improvement via mentoring formal and informal project management training and assistance with obtaining pertinent certifications. We challenge you to help solve some of the worlds toughest problems and reward you with a welcoming culture that recognizes the importance of a strong work/life balance as well as competitive compensation and benefits. We believe that diversity and inclusion make us all better and offer the chance to have fun and make a difference.If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.Original Posting:December 11 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:Pay Range $35750.00 - $64625.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.Required Experience:IC Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 19 - 21