Customer Care Specialist at Sunbelt Rentals

Join Our Team!Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!Job Description SummaryCustomer Care SpecialistSunbelt's Customer Care Specialist is equipped for success so we can make it happen for our customers.We are currently reviewing applicants and will continue to do so until our target hire date of February 2nd, 2026.Position Responsibilities:Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-upsServes as the after hours point of contact for deliveries and service requests, resulting in 24/7/365 service to our customersAlways displays a positive and enthusiastic attitude with our customersProvides responsive, exemplary customer service to current and potential customers, regardless of the reason for contacting Sunbelt RentalsContinues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might ariseFocusing on departmental improvements, focusing on the future state of all existing processes and proceduresResponsible to maintain the established departmental Key Performance Indicators for overall departmental success as well as the success of the individualOther duties as assigned by the Team Leader and/or ManagerRequirements:Education & Experience:0-2 years of customer service experience in either a call center environment or a dedicated customer service departmentMust possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phoneExcellent interpersonal, written, and oral communication skillsStrong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environmentStrong PC systems and typing skills (CRM, email, chat)Must be a strong team player and enjoy supporting others to "get things done"Must display a positive, enthusiastic, helpful and professional attitude all timesWorking knowledge of Sunbelt's point of sale system, Wynne or AS400 (preferred)Previous equipment rental or construction industry experience (preferred)Available ShiftsMonday, Tuesday, Wednesday, Saturday: 10:00 A.M. - 9:00 P.M.Wednesday, Thursday, Friday, Saturday: 8:00 A.M. - 7:00 P.M.Saturday, Sunday, Monday, Tuesday: 8:00 A.M. - 7:00 P.M.Monday, Tuesday, Wednesday, Saturday: 7:00 A.M. - 6:00 P.M.Thursday, Friday, Saturday, Sunday: 7:00 A.M.- 6:00 P.M.Pay Range$17.75 - $23.26/hrThe physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.We value an inclusive and diverse workplace:Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.Do you have any of these titles on your resume? Related experience may include: Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services RepresentativeBase Pay Range: $17.75 - 23.26Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:Health, Dental and Vision plans401(k) MatchVolunteer time offShort-term and long-term disabilityAccident, Life and Travel insurance, as well as flexible spendingTuition Reimbursement OptionsEmployee Assistance Program (EAP)Length of Service AwardsYou will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):12-25 vacation days depending on years of service5 sick days6 holidays2 half day holidays2 floating holidays1 inclusion day1 volunteer dayGear up for an exciting career!Sunbelt Rentals supports service members. Veterans encouraged to apply.