Inside Sales and Customer Service at Phoenix Stamping Group

Title:  Inside Sales and Customer Service Reports to:  National Sales ManagerJob Purpose:  Responsible for customer support and sales related activities.Key Responsibilities and Accountabilities:Provide exceptional customer service. Execute on all data entry requirements including customer orders shipping documents invoices credits etc.Maintain and execute on the following responsibilities (including but not limited to):Customer related documents including customer purchase orders price list customer cross reference etc.Customer order related freight management including ordering and coordinating trucks.Communicate any shortages and/or missed shipments to the sales and management teams.Work with AR to reconcile any invoicing issues.Maintain and assist in growing designated existing accounts.Work closely with National Sales Manager and other Inside Sales team members to manage major and critical developing accounts and coordinate the management of all accounts.Participate in the development and administration of new project proposals.Contribute to the evaluation and development of operational strategy and performance in conjunction with the sales and management teams.Review analyze and support root cause corrective action (RCCA) efforts associated with any issues and exceptions impacting customer satisfaction (ex: OTD). Participate in daily cross-functional meeting (DPW) and communicate any shortages and/or missed shipments to the sales and management teams.Continue to expand on product and market knowledge.Remain informed of all lean initiatives and champion continuous improvement efforts where appropriate.Demonstrate excellent verbal and written communication skills.Maintain a clean and safe working environment (i.e. 6S).Ensure activities meet with and integrate with organizational requirements for quality management health and safety legal stipulations environmental policies and general duty of care.Execute all responsibilities according to lawful and ethical standards as established by company policies and procedures.Qualifications : Previous inside sales experience or equivalent work experienceKnowledge of manufacturing methods and logistics administration preferredExcellent verbal and written communication skillsExperience in Microsoft Office Suite requiredExperience in ERP/MRP systems requiredTeam player who enjoys challenging situationsAdditional Information : Phoenix Stamping Group LLC offers a drug-free work place along with a competitive salary and benefits package. We are an equal opportunity employer (EEO) dedicated to a policy of nondiscrimination in employment on any basis including race creed color age sex religion sexual orientation gender identity or national origin and in compliance with ADAAA.Remote Work : NoEmployment Type : Full-time Key Skills Business Development,General Services,Gsm,Administration Support,BI,Analytics Experience: years Vacancy: 1