Customer Engineer I Dallas, TX at Vertiv Group

DescriptionAt Vertiv we design manufacture and service the mission-critical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial are the trusted Service Provider for 70% of Fortune 500 companies including industry-leading data centers and providers of colocation and cloud service. Why Vertiv is the best company for Field Service professionals:Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety cultureCompany leaders have many years of hands-on Field Service experience in this industry and many othersTremendous focus is placed on employee technical and leadership developmentTechnical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive hands-on learningCompetitive benefits include: Company vehicle smartphone laptop personal protective equipment (PPE) other tools-of-the-trade 401k Profit Sharing & Generous PTO/Vacation Plan Medical Vision & Dental & moreAbundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation work instructions and self-help troubleshooting guidesCompany-wide commitment to promoting a strong work/life balanceAn employer-of-choice for Veterans with technical backgroundsThe Customer Engineer (CE) is responsible for installation commissioning scheduled and emergency service on Small to Large UPS Power Distribution Units and other Power Products & Battery system products (2-120KVA) serviced by Vertiv commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish promote and maintain excellent rapport and collaboration with all customers co-workers sales representatives and others as appropriate.RESPONSIBILITIES:ROLEPerform service tasks as assigned and as per company policies and proceduresCapable of working under direct supervision or independently based upon training completionRender on-site and phone assistance to customersCommunicate with Technical Support on technical or procedural issuesImplement Field Change Notices per published guidelinesKeep current on Safety Bulletins Safety Field Change Notices Field Change Notices and Service TipsCS1SAFETYOperate in a safe manner in accordance with published safety guidelinesMaintain and operate company vehicle in accordance with local laws and company policyMust wear appropriate PPE as per company guidelines and accordance with job dutiesAdhere to work hours policy guidelines 14 hours ruleComplete required Vertiv safety training assignments on time.Adhere to on-site Customer safety requirements when applicable.Report all work-related accidents or injuries within 24 hours to the appropriate personnel.ADMINISTRATIONComplete accurate and timely administrative tasks (i.e. Timecards expense report mileage reports Service Request task closure service reports) per company guidelinesCS2Maintain individual inventory and perform cycle counts in accordance with company policyMaintain company property (company vehicle credit cards PPE test equipment laptop etc.) per company policiesCUSTOMER SATISFACTIONProvide proper and adequate communication to internal and external customersProvide estimated time of arrival to the customer where applicableComplete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignmentStrive to provide all customers a first time fix for their equipmentMaintain customer satisfaction rates per company guidelinesAttend Customer Meetings as requiredPERFORMANCEMaximize productivity by combining service opportunitiesComplete all technical and administrative work in an efficient and timely mannerCapable of making technical and commercial decisions under pressureProperly evaluate site and equipment for appropriate billing statusMaintain productive utilization rate per company guidelinesPerform inventory cycle counts per company guidelinesAdhere to company dress code and safety regulationsMeet or exceed on-site response time requirements for each customerUnderstand and comply with company startup/escalation processes and proceduresMaintain proper and adequate level of internal communicationsQUALIFICATIONSExperience (one or more of the following)ASEET or AMEET or progress towards is preferred4 years military experience in a related technical field2 years of relevant industry experienceInterpersonal and Administrative SkillsCommunicate professionally and respectfully in both written and verbal formsManage time effectively by prioritizing and balancing technical tasks with administrative tasksCollaborative with peers customers suppliers and leadershipComplete administrative tasks (i.e. report writing time entry expense reporting material debriefing inventory counting etc.) in a timely fashionTechnical skillsMake basic site evaluation skills to include: environmental temperature and general operating conditionsFamiliarity with electrical / electronic test equipment and fundamentalsFollow written technical documentation (i.e. procedures and product manuals) to perform service tasksEmploy elementary fix/repair techniques based on directed supervisionComplete service tasks and return unit to full operating conditions based upon directed supervisionSummarize and report all work related tasks performed in written and verbal formEfficient with a personal computer and associated applications (Microsoft Office Vertiv software etc.)WORKING CONDITIONS:Travel is requiredFlexible schedules (weekends evenings and holidays)Valid drivers licenseDue to the safety sensitive aspect of the role candidates are required to successfully pass a drug test prior to addition you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.PHYSICAL REQUIREMENTS:While performing duties of the above jobs the associate is regularly required to stand walk use hands and fingers handle or feel objects tools or other components; reach with hands and arms; stoop kneel crouch or crawl; talk hear and associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision distant vision color vision peripheral vision depth perception and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law) provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship. Key Skills Debugging,Remote Access Software,IT Service Management,IOS,Multithreading,VPN,Neo4j,FISMA,SSO,Github,Google Suite,Troubleshooting Employment Type : Full Time Experience: years Vacancy: 1