Customer Experience Coordinator at Paul Davis Restoration

Responsive recruiterAre you a proactive assertive take-charge person Do you excel in a fast pace environment where youre the point person to organize and problem solve Do you have 2 years of project coordinating scheduling and/or dispatching experience and looking for a new challenge with a close-knit organization. Paul Davis Restoration is looking for you! Paul Davis Restoration is a property restoration company that recovers reconstructs and restores residential and commercial properties in the Portland and Vancouver areas. Our purpose is to provide extraordinary care while serving people in their time of need. We are a close-knit company with a culture of respect for others having fun on purpose and providing growth and training opportunities for employees. We are experiencing rapid growth and are adding A players to our team. Restoration is a stable necessary industry serving customers in their time of need.Job ResponsibilitiesIntake and input jobs into the Restoration Management Software (RMS)Provide regular and timely updates to customers and clients throughout the lifecycle of the jobConfirm customer/job issues are addressed and resolved in a timely mannerAide in the coordination of procurement of services equipment and/or toolsSolicit feedback from customers throughout their journey (NPS Google review closing the loop)Partner with the project leader(s) to obtain and maintain job safety requirements and documentationAide the project leader(s) in the timely collection of payments from customers and TPAs.Additional duties as requiredCompensation: 25-30hr DOEQualifications2-year Associates degree preferred but not required2 years of Restoration Industry and/or Construction industry experience is preferred4 yrs. of project coordination is a plusEffective phone etiquette skillsAble to communicate clearly and precisely in both written and verbal formSound planning and organization skills with a sense of urgency and immediacyAble to coordinate multiple jobs and needs in a fast pace working environment dailyAble to participate in after-hours work when an emergency event job or workload may requireAble to work in a productive organized and professional manner even when under pressureIntermediate computer skills; knowledge of Microsoft office applications including Word Excel OutlookAble to type 40 words per minuteAble to pass criminal background verification and must be insurable to drive company vehiclesRegular working hours: 7:30am to 4pmBenefits:PTO Paid Time offSeven company paid holidaysMedical dental vision benefits401K with employer contributionCompany recognitionPaid Professional and Industry certifications and trainingFun family-focused culturePaul Davis Restoration is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. Compensation: $25.00 - $30.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do. Our Vision: To Provide Extraordinary Care While Serving People In Their Time Of Need. Our Values: Deliver What You Promise Respect The Individual Have Pride In What You Do Practice Continuous Improvement Our Mission: To provide opportunities for great people to deliver Best in Class resultsRequired Experience:IC Key Skills Computer Science,user experience,User Interface,SME,CSS,Interaction Design,Windows,Android,Usability Studies,Visual Design,HTML,User Research,JavaScript,Web Services,Wireframes Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 25 - 30