Senior Customer Experience Manager at Presidio Networked Solutions, LLC

DescriptionPresidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights. The RoleThe Digital Experience team is looking for a Sr. Customer Experience Manager that works cross-functionally to enhance the overall digital customer experience. As an integral part of the team, this role will contribute to creating the strategy and execution of email and on-site communication with existing MyPresidio customers. Responsibilities include: Oversees customer experience initiatives, drives satisfaction, and manages cross-functional projects.Anticipate and adapt to changing business and market conditionsServe as the voice of the customer in strategy discussions with senior leadershipTroubleshoot issues, handle complaints, and escalate with solution optionsContribute to annual growth objectivesIdentify and support process improvement opportunities to meet company and customer expectationsLeverage performance data to identify actionable insights and improvementsPartner with leadership to address operational bottlenecks and trendsTranslate complex quantitative data into impactful recommendationsImplement process improvements for operational excellence and scalabilityUse data to derive strategic insights and present recommendations to senior managementCollaborate with cross-functional teams to drive program and process improvementsShare insights to foster collaboration and innovationProvide timely updates on program performance and key metricsTroubleshoot and resolve operational/data challenges with clear communication and sustainable solutions Required Skills and Professional Experience Bachelor's degree in business, communications or marketing7-10+ years in digital or customer experience rolesExceptional problem-solving and critical thinking skillsResults-oriented, detail-focused, and strong commercial/business insightProven project management and process improvement experienceProficiency in MS Office and experience with Appcues (or similar tools)Exceptional communication, prioritization, and organizational skillsAbility to work independently and as part of a teamStrong computer skills, including CRM software and social media toolsData-driven, with experience structuring and interpreting data for strategic decisionsAnalytical mindset with a track record of measurable improvementsHighly organized team player with a customer-centric attitude Your future at PresidioJoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise inAI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here,your impact is real.Whether you're harnessing the power ofGenerative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About PresidioAt Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com. ***** Applications will be accepted on a rolling basis.Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdfIf you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to [email protected] for assistance.Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [email protected] to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.