Customer Experience Manager Jewely Sales at Rinvio Recruitment

**Position Overview:**A prominent jewelry retailer is seeking a results-driven Retail Sales Manager with advanced business knowledge to spearhead our team in achieving and surpassing sales objectives.This role necessitates a proactive leadership style with a strong emphasis on sales performance metrics accountability for store outcomes and superior leadership capabilities.The ideal candidate will cultivate a commitment to delivering exceptional customer experiences while consistently driving sales growth. The position requires full-time availability from Tuesday to Saturday at our Edina MN showroom location.**Key Responsibilities:****Sales Performance and Business Growth:**- Recruit lead and mentor a team comprising Customer Experience Assistants Jewelry Consultants and Concierges to achieve quarterly sales targets effectively.- Demonstrate a comprehensive understanding of retail business processes and key performance indicators (KPIs) providing coaching to each team member to meet individual performance benchmarks.- Analyze sales data to drive showroom performance identify areas for improvement and implement strategic initiatives targeting growth. **Ownership of Store Performance:**- Assume full accountability for all showroom and office operations ensuring adherence to the highest standards of customer service and operational efficiency.- Initiate and implement process improvement strategies policies and procedures aimed at enhancing customer experience and boosting operational metrics.- Collaborate with Workforce Operations Analysts to design and maintain a detailed team schedule ensuring adequate coverage for all operational duties and customer engagements.**Leadership and Team Development:**- Foster a collaborative and positive work environment with a strong emphasis on proactive action inspiring the team to excel and provide outstanding customer service.- Deliver ongoing training coaching and performance evaluations to enhance team skill sets and overall capabilities.- Play an active role in sourcing and selecting top-tier talent to build high-performing teams.**Customer Experience Management:**- Continuously seek opportunities to enhance the customer journey working closely with the customer care team to effectively handle escalations and ensure high levels of satisfaction.- Maintain luxury standards within the showroom ensuring excellence in visual merchandising and operational compliance including planogram updates and seasonal product roll-outs.- Engage with customers through phone email and live chat delivering personalized and superior service experiences.**Cross-Functional Collaboration:**- Partner with various departments including operations merchandising retail operations marketing HR and customer care to drive both business growth and customer satisfaction.- Innovate and implement new strategies to refine processes and engage customers effectively.**Qualifications:**- Proven track record in managing retail or direct-to-consumer sales teams with a focus on meeting and exceeding sales targets.- Strong leadership skills coupled with the ability to inspire and cultivate high-performing teams.- Excellent analytical skills with a robust understanding of business metrics enabling strategic decision-making.- Superior communication abilities both verbal and written.- Proficient in CRM software and other relevant technologies.- Entrepreneurial mindset with the drive for self-initiation and innovation.- Bachelors degree or equivalent; preferred.- A commitment to fostering respect and inclusion within the workplace.- Passion for socially and environmentally responsible practices in business. Key Skills Bilingual,Linux Administration,Documentation,LNG,Entry Level Finance Employment Type : FULL_TIME Experience: years Vacancy: 1