Customer Experience Representative at Jacobs Management Group

Step into a role where your ability to solve problems and support customers directly fuels smoother patient care across the healthcare landscape. As the Customer Experience Representative for my client youll be the steady connection customers rely on for accurate orders quick answers and thoughtful communication. Your work will keep essential medical products moving where theyre needed most.Why You Should ApplyJoin a highly collaborative fast-paced team that works closely with sales and operations.Play a key part in ensuring healthcare providers receive the products they need on time.Enjoy a role with variety autonomy and daily problem-solving.Benefit from working with modern systems like HubSpot and Microsoft Business Central.What Youll Be DoingProcess inbound orders and verify pricing minimums freight terms approvals and licenses.Communicate backorders alternatives and additional charges.Track update and resolve daily tickets in HubSpot.Support customer inquiries on orders products troubleshooting and finance issues.Coordinate closely with Sales and Warehouse teams to ensure accurate fulfillment.Escalate issues when needed and balance customer needs with company policy.About YouBe able to do the job as described.Comfortable using CRM and ERP systems like HubSpot and Microsoft Business Central.Experienced with medical devices or medical product environments.Strong professional communication and polished phone etiquette.Preferably familiar with EDI order processing or international shipments.Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full Time Experience: years Vacancy: 1