Customer Liaison at Pali Institute

Job DescriptionJob DescriptionThe Customer Liaison is an hourly position whose primary responsibility is to provide adequate communication, customer service, and guidance to families and teachers whose students/Campers will be attending Pali Institute and Pali Adventures. The Customer Liaison will work closely with the Visiting School Supervisor during the school year and the Pali Adventures Camp Relationship Director for the summer to ensure Pali provides timely and consistent customer support.QUALIFICATIONSStrong interpersonal and communication skills.Administrative experience.Exceptional verbal and written communication skills, with a professional and friendly demeanor.Proficient on Mac computers and Microsoft suiteMust be a positive team player with strong administration skills.Must demonstrate good judgment and decision-making ability.Must have initiative and be able to work with minimal supervision.Bilingual language skills in Spanish and English (preferred)Must be extremely organized.Demonstrates ongoing responsibility and commitment through good attendance and by being on time to workStrong organizational and time-management skills, with the ability to handle multiple tasks and priorities effectively.The need to learn and evolve constantly.JOB REQUIREMENTSReport to the Visiting School Supervisor and Assistant Directors(school year) and to the Camp Relationship Director (summer).Answer phones and direct incoming calls with a high level of energy and professionalismRespond to all emails in a timely and professional mannerFollows through on all customer issues.Distribute messages to the appropriate staff.Learn the ins and outs of CampDoc/CampMinder softwareResponsible for the presentation of a professional image.Discretion and respect for customer confidentiality.Handle logistical questions for districts, schools and families.Answer all CampDoc/CampMinder Family and teacher questions from phone and email, and ensure camper profiles are complete before arrival.Communicate pertinent medical information to Wellness Center staff.Effectively communicate any questions, problems or concerns to the Visiting Schools Supervisor/Camp Relationship Manager.Some weekends and Holidays may be required during the summer.Other duties as assigned by the Pali Directors/Camp Relationship Manager.Other tasks may be added as time allows that align with the strengths of the person hired.CompensationFull-time PositionPay: $17 - $20.00 DOEMedical/Vision/Dental Benefits, Paid Vacation, Sick Time