Customer Onboarding Specialist Coppell, TX at ESRhealthcare

Customer Onboarding Specialist Coppell TX Bachelors degree in human resources Business Administration or related field (or equivalent experience). strong organizational and communication skills. If you post this job on a job board please do not use company name or salary. Experience level: Associate Experience required: 3 Years Education level: Bachelors degree Job function: Customer Service Industry: Accounting Pay rate : View hourly payrate Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No Start date - 12/1 or 12/8 Contract Duration: 3 to 4 Months This role focuses on helping new professional tax preparer clients successfully set up and use the TaxAct software suite. Responsibilities: Guiding customers through initial setup and software installation. Assisting with account creation and EFIN (Electronic Filing Identification Number) documentation uploads. Supporting data migration from previous software providers. Providing a positive initial experience to foster long-term customer retention. Serving as the primary point of contact during the initial post-purchase phase. Communicating via phone email and web-based tools to provide resources and documentation. Responsibilities: Coordinating pre-employment paperwork and benefits enrollment. Managing training schedules for new hires. Ensuring compliance with company policies. Fostering a welcoming internal environment and smooth start for new employees. Employees in this type of role generally need a bachelors degree in a related field like Human Resources or Business Administration along with must have strong organizational and communication skills. Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Employment Type : Full Time Experience: years Vacancy: 1