Customer QualityWarranty Intern at Dover Food Retail

Our Story: Dover Food Retail (DFR) is a leading manufacturer of Display Cases Specialty Products Refrigeration Systems Power Systems and Comprehensive Services; and leading our industry by Innovating Whats Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail. Job Title: Customer Quality/Warranty InternLocation: Conyers GAWhat were looking for:We are looking for an Engineering Intern to join our Customer Quality and Warranty Management team. This role will assist Customer Quality in the collection investigation root cause and solutions of customer/field issues. The role will partner with Warranty team on analysis and investigation of warranty claims to drive improvements in product design and manufacturing process. What youll be responsible for in this role: You will be working with teams to understand customer feedback and using engineering principles problem solving techniques and teaming/communication skills to develop and implement timely solutions. In collaboration with Service teams collect and analyze data for customer complaints/issues and warrantyUnderstand customer symptoms and develop problem statements using structured problem solving techniques. Obtain failed units and conduct failure analysis to understand Root Cause of SymptomCollaborate with Engineering Manufacturing Product Mgt Quality Supplier Quality to understand customer and product requirements design intent and manufacturing processes to develop root cause of failure.Partner with responsible party to drive timely resolution of solutionsIn collaboration with Service teams create service bulletins to rapidly share knowledge. Partner with Quality Analytics team to create data models which provide early detection to potential product quality concernsWhat are the basic qualifications Enrollment in 4-year Engineering degree program Minimum 3.0 GPA on a 4.0 scaleWhat are the preferred qualifications Rising Junior to rising Senior Level progressing towards a bachelors degree in Engineering: Mechanical Electrical or Industrial Analytical and conceptual thinking using logic and reason creative and strategic thinkingEffective statistical analysis skillsEffective research and communication skillsEffective with written and oral communicationsProblem solving being able to solve complex problems effectively and efficientlyTo be a great fit for the role: Strong Business Acumen and Sound JudgementBuilds and Manages Collaborative RelationshipsResults DrivenHow We Define Our Values and Why You Should Join Our Team: The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. Its our values that define Dover to all of our key audiences: our shareholders customers prospective employees and especially to ourselves.These values must be expressed in our work and embody our actions as they form the basis by which we do our jobs make decisions and measure our performance. Its our unwavering commitment to maintaining our values that defines who we are as a Company.Collaborative Entrepreneurial Spirit Winning Through CustomersRespects and Values PeopleExpectations for Results High Ethical Standards Openness and Trust The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities duties and skills required of personnel so classified. Furthermore they do not establish a contract for employment and are subject to change at the discretion of the Company.Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.Required Experience:Intern Key Skills Campaigns,Abinitio,AutoCAD 3D,Hardware & Networking,Customer Support,Arabic Employment Type : Intern Experience: years Vacancy: 1