Customer Relations & Quality Improvement Specialist at MAU Workforce Solutions

MAU is hiring a Customer Relations & Quality Specialist for our client in Greenville, SC. As a Customer Relations & Quality Specialist, you will drive customer satisfaction and quality performance across the Greenville factory by implementing customer experience tools, improving quality systems, and ensuring cross-functional alignment for delivery excellence. This is a long-term contract opportunity with direct hire potential.Benefits Package:Medical benefitsLong-term contract (18 months) with direct hire potentialShift Information:Monday - Friday | 7:00 AM – 4:00 PMRequired Education and Experience:Bachelor’s degree in Business, Engineering, or a related field (preferred) 5+ years of experience in Quality, Customer Experience, or Continuous Improvement rolesExperience with Root Cause Analysis (RCA), 8D methodology, and Quality Management Systems (QMS)Preferred Education and Experience:Experience in shop operations and qualityExposure to production planningCustomer-facing communication experienceProject management and cross-functional coordinationParticipation in Kaizen and Built-In Quality (BiQ) initiativesGeneral Requirements:Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word)Experience with Smartsheet or similar platforms, including dashboard and report creationBackground in Lean/Continuous Improvement (TPS/Toyota Production System preferred)Strong analytical, problem-solving, and communication skillsProficiency in data visualization and dashboard reportingAbility to influence cross-functional teamsFamiliarity with AI tools for communication enhancementEssential Functions:Identify, implement, and optimize tools and systems to improve customer engagement and satisfactionContinuously assess processes, eliminate pain points, and improve communication channelsMonitor customer feedback channels and proactively address recurring issues and trendsEnsure customer interaction processes align with QMS, documentation standards, and contractual requirementsPartner with Quality and Factory teams to standardize documentation, processes, and reportingCreate and implement standard processes across Projects, Quality, Shop Operations, Engineering, and MaterialsEnsure customer commitments are met with transparency, quality, and on-time deliveryEstablish standard formats and tools to support project teams from kickoff to product deliveryDevelop tools to gather, track, and visualize the Voice of the Customer (VoC)Support relationship development with customer contacts using innovative communication tools (including the use of AI)Ensure customer feedback directly drives process improvement actionsBuild dashboards and reporting structures to measure customer experience performanceProvide actionable recommendations based on data insights and feedbackDrive continuous improvement activities, including problem solving and structured RCA (8D)MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us.All Applicants must submit to background check and drug screeningDisclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the positionEOE