Customer Relations Representative I at Raising Cane's

Your Role at Raising Canes:The Customer Relations Representative I serves customers beyond the restaurant by handling customer recovery in a caring genuine and authentic way. This role focuses on working through all calls and cases ensuring they are all accurately documented and coded appropriately.Your Impact and Responsibilities:Engage with our customers on general inquiries food and service complaints and compliments community involvement requests technical issues with the app and other various topicsThoroughly document all calls emails postal mail or web forms received in the contact center case management softwareFollow processes and procedures and work diligently to recover customers on the first contactQualifications : Requirements for Success:1 years experience in customer relations or as a Raising Canes customer-facing crewmember or certified trainer with skills/experience related to the job descriptionAvailability to work full-time varied schedule including days evenings and weekendsAbility to professionally and empathetically engage with customers for de-escalations and resolutionsAbility to multi-task while maintaining attention to detail and working quicklyExceptional comprehension auditory written and verbal communication skillsProficiency in Microsoft Office: Excel PowerPoint Word and OutlookPreferred Qualifications:Experience in a QSR fast casual restaurant or retail companySome college preferredBilingualAdditional Information : All your information will be kept confidential according to EEO guidelines.Terms of UsePrivacy PolicyCandidate Privacy NoticeIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Remote Work : NoEmployment Type : Full-time Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Experience: years Vacancy: 1