Customer Relationship Management Coordinator at InsideHigherEd

Job Title: Customer Relationship Management Coordinator Location: Marietta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 290736 About Us Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!Location (Primary Location for Job Responsibilities) Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Job Summary Responsible for supporting department leadership and staff by assisting with system administration tasks, such as user management, ensuring data quality, creating/maintaining campaigns, reports and dashboards in the Target X/Salesforce CRM or similar system. Works with the leader to empower various channels with the necessary data to take action for improving the student experience. Identifies and acts on training needs, consults with best practices on how to implement new initiatives and communicate opportunities and changes in the system to a wide array of audiences from end users to the leaders.Responsibilities KEY RESPONSIBILITIES:1. Serve as a point of contact for the institution¿s CRM system, acting as a liaison between end users and technical support teams2. Continuously improve upon the value derived from the CRM platform3. Collaborate with stakeholders across departments to gather requirements and implement CRM solutions that meet their needs.4. Develop and implement CRM workflows, processes, and automation to streamline business processes and improve efficiency.5. Creates dashboards that provide high utility in allocating resources (route planning, marketing automation, etc.) and assessing productivity (sales team ranking, yield, etc.)6. Evaluates and recommends improvements to tools and processes7. Handles all administrative functions including user account maintenance, data cleanup, recurring reports, and communication8. Manages and coordinates with IT Salesforce.com data feeds and application integrations, maintaining ownership of Salesforce CRM and customer data structure9. Proficiently performs research into problems if the solution is not readily apparent10. Create and manage communication campaigns in TargetX, Salesforce CRM and/or similar system11. Serves as expert for all TargetX and Salesforce training to empower all levels with functional knowledge of our CRM or similar system Required Qualifications Educational RequirementsBachelor's Degree from an accredited institution of higher educationRequired ExperienceOne (1) year experience as CRM support and/or administratorPreferred Qualifications Additional Preferred QualificationsUnderstanding of Salesforce.com and/or industry best practices and functionalityData management abilities Documented history of successfully driving projects to completion Demonstrated ability to understand and articulate complex requirementsPreferred Educational QualificationsAn advanced degree from an accredited institution of higher education in a related fieldPreferred ExperienceExperience as a Target X and/ or Salesforce Administrator in a related environmentProposed Salary The budgeted salary range is $51,600 to $56,000 annually. Offers are based on relevant experience. Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more! Visit- https://hr.kennesaw.edu/benefits/index.phpKnowledge, Skills, & Abilities ABILITIESAble to be a go-to person for usersAble to be an advocate for the CRM within the organization, help expand its use, takes data quality seriously and takes initiative to maintain a clean and unfettered databaseAble to manage time and workload with little oversightAble to stay calm under pressureAble to be flexible and adapt to the situation at handAble to identify and drive innovative technical solutionsAble to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processesAble to handle multiple tasks or projects at one time meeting assigned deadlinesKNOWLEDGESome knowledge of Salesforce.com package development and deployment, and a willingness to expand that knowledgeIn-depth understanding not only of the CRM software, but also of communication, data, business processes, and how they relate to the CRM softwareUnderstanding of how a CRM should and can be utilized across the organizationSKILLSExcellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skillsOrganized self-starterExceptional critical thinking skills and the ability to work through a problem in a logical fashionProficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)Strong attention to detail and follow up skillsStrong customer service skills and phone and e-mail etiquette USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [email protected] Information This is not a supervisory position.This position does not have any financial responsibilities.This position will not be required to drive.This role is considered a position of trust.This position does not require a purchasing card (P-Card).This position will not travelThis position does not require security clearance.Background Check Standard EnhancedEducationPer the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screeningresults which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf