National Accounts Customer Service Coordinator at GFL Environmental

Summary:The National Accounts Customer Service Coordinator will provide superior customer service to National Accounts by coordinating service inquiries and work orders investigating customer issues and updating customer accounts.Key Responsibilities:Serve as the primary Customer Service representative for large national accounts by handling service inquiries submitting service orders to branches and third-party contractors (subhaulers) via company systems and investigating customer issues.Deliver superior customer service by providing 24/7 on-call supportAssist in troubleshooting customers equipment failures and maintenance issuesCollaborate with other National Accounts team members branch personnel and stakeholders from other departments across GFL to research issues and obtain resolutionWork with third-party contractors to ensure on-time service delivery and resolution of issuesPartner with the Sales and Pricing team as needed regarding third-party contractor pricing and contracting questionsAnswer customer emails and calls professionally and promptly with a positive demeanor.Maintain customer records with notes on inquiries and necessary revisions to services and master account data as appropriate.Assemble data collected in organized and systematic fashion leveraging existing tools such as Google Workplace Applications Tower TRUX GFL 1 and other web-based applicationsas needed.Knowledge Skills Abilities and Competencies:1-3 years of experience in sales or customer serviceEducation: High school diploma or GEDAbility to effectively communicate both orally and in writing with multiple stakeholdersDesire and ability to deliver high quality customer serviceAbility to prioritize multiple requests and tasks from different parties in a fast-paced and changing environment and document findings as appropriateHighly organized with demonstrated time and task management skillsAbility to pay attention to detail and maintain accuracyStrong problem-solving skillsWorking knowledge of Google Workplace ApplicationsExperience entering data and generating reports from computer systemsWorking knowledge of Tower TRUX and GFL 1 is a plus but not requiredUnderstanding of environmental services industry is a plus but not required.We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact Required Experience:IC Key Skills Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing Employment Type : Full-Time Experience: years Vacancy: 1