Customer Service Agent at GSR Group

Job Description: Customer Service AgentCompany: GSR Group LLCGSR Group proudly owns and operates Wingstop franchise locations providing outstanding food and exceptional service to our guests. We are expanding our support team to include a Customer Service Agent who will serve as the first point of contact for customers reaching out through our online platforms. This role is essential in ensuring a seamless and positive experience for every guest whether theyre asking about menu items orders or employment opportunities.Job TypeFull-timeLocationRemoteKey ResponsibilitiesAct as the first point of contact for customer inquiries via live chat on our online platforms.Provide exceptional customer service ensuring a positive experience for every guest.Assist customers with questions related to menu items orders and employment opportunities.Resolve customer issues efficiently and effectively while maintaining clear communication.Document customer interactions and feedback to improve future service delivery.Collaborate with team members to enhance overall customer service strategies.Participate in ongoing training sessions to stay updated on menu and service changes.Essential QualificationsHigh School Diploma or equivalent.Excellent communication skills both verbal and written.Strong customer service orientation with a passion for helping others.Desired ExperienceAt least 1 year of experience in a customer service or call center environment.Proven ability to manage multiple tasks and inquiries in a fast-paced environment.Salary & BenefitsHourly wage ranging from $20 to $35 depending on experience.Flexible working hours to accommodate personal schedules.Opportunities for career growth and advancement within the company.Employee discounts at Wingstop franchise locations.Comprehensive training program to develop your skills.Join Our TeamIf you are passionate about customer service and want to be part of a dynamic team at GSR Group LLC we encourage you to apply for the Customer Service Agent position. Help us continue to provide outstanding service to our valued guests! Key Skills Corporate,Lighting,Marketing & Advertising,Back Office Employment Type : Full Time Experience: years Vacancy: 1