Customer Service and Billing Agent, Air Import at Staffmark Group

Job Title: Customer Service and Billing Agent, Air Import Department: Import Operations Reports To: Import Operations Supervisor Location: South San Francisco, CA (Onsite) Industry: Freight Forwarding/ Global Logistics Schedule: 9:00 AM - 5:00 PM (M - F) Pay Rate: $23/hSummaryThe Import Customer Service Agent is responsible for providing exceptional customer service to clients throughout the entire import process. This role requires strong communication, problem-solving, and organizational skills to effectively manage customer inquiries, resolve issues, and ensure timely and accurate delivery of goods.Essential Duties and ResponsibilitiesCustomer Service:*Respond promptly and professionally to customer inquiries via phone, email, and in-person.*Build and maintain strong customer relationships.*Proactively communicate shipment updates and any potential delays to customers.*Resolve customer issues and complaints effectively and efficiently.*Identify and address customer concerns and provide solutions to improve customer satisfaction.Import Operations:*Track and monitor import shipments from origin to destination.*Coordinate with overseas agents, carriers, and customs brokers to ensure timely and accurate clearance of goods.*Prepare and review import documentation, including invoices, bills of lading, and customs entries.*Assist with the resolution of customs issues and delays.*Monitor shipment progress and proactively address any potential problems.Billing and Invoicing:*Prepare and review customer invoices for accuracy.*Answer customer billing inquiries and resolve any discrepancies.*Assist with the collection of outstanding payments.*Maintain accurate records of all customer interactions and transactions.Other Duties:*Participate in team meetings and training sessions.*Assist with other department projects as needed.*Stay updated on industry regulations, procedures, and best practices.Qualifications*Good communication skills are required. Industry experience in import/export logistics or customer service is preferred but not necessary.*Proficiency in Microsoft Office Suite (Word, Excel, Outlook).*Experience with freight forwarding software (e.g., CargoWise, Blue Yonder) is a plus.*Ability to work independently and as part of a team.*Strong attention to detail and accuracy.The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About UsAt Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.