Customer Service and Digital Marketing Special at H&K SMART FENCE, INC.

Job DescriptionJob DescriptionCustomer Experience & Digital Marketing Specialist Location: Des Moines, IA | Full-Time | On-SiteAbout the Role:H&K Smart Fence, Inc., with its fast-growing electric netting and agricultural products brand Starkline, is seeking a Customer Experience & Digital Marketing Support Specialist to join our team in downtown Des Moines. This role supports customers across multiple channels (phone, email, chat) and assists the e-commerce team in maintaining product listings, digital content, and overall customer experience.Reports to: E-Commerce Digital Marketing, Merchandising and Customer Experience ManagerClassification: Full-time, Non-Exempt (40 hrs/week)Primary ResponsibilitiesCustomer Support (60%）Respond promptly and professionally to customer inquiries about Starkline orders and products via phone, email, and chatAssist customers in understanding and using products, troubleshooting issues, and navigating the purchase processAnalyze and report product malfunctions. Update internal databases with information about technical issues and customer insights. Support E-Commerce Digital Marketing, Merchandising and Customer Experience Manager contributing to key customer service goals.Communicate customer feedback and trends to their immediate supervisor and Sales ManagersMarketing Assistance & Social Media (30%）Engage with Starkline’s customer base on social media platforms by responding to questions and commentsSupport marketing campaigns and content creation Help maintain and update product listings on Starkline’s website and e-commerce platformsAssist E-Commerce Digital Marketing and Customer Experience Supervisor write and edit product content that will be published on e-Commerce websites/portals. Create and publish content for all social media platforms (Instagram, Facebook, TikTok etc.)   Assist with routine administrative tasks such as inventory checks, order monitoring, and platform updatesConduct analytical research on all social media platforms.Other duties as assigned (10%)Support cross-functional projects as needed.Qualifications and SkillsExcellent written and verbal communication skillsGraphic Design and Digital Media Production experience (Adobe Creative Suite, Canva etc.)Strong problem-solving ability and attention to detailCustomer service experience (phone/email/chat) preferredFamiliarity with e-commerce platforms and product listings a plus (Amazon, Shopify, ShipStation)Experience using CRM, help desk software, or customer support tools (HubSpotBasic understanding of agriculture or electric netting is a bonusPositive attitude, patience, and a willingness to learnEducation & ExperienceHigh school diploma or equivalent required; college degree preferredProficiency with Microsoft Office and basic web toolsPrevious experience in agriculture or with homesteading products is helpful but not requiredWhy Join Starkline? We’re a small, family-owned business that puts customer service first. As part of our team, you’ll have the chance to grow, collaborate, and help improve the day-to-day experience for customers across the country.Compensation details: 44000-48000 Yearly SalaryPI9c534f8aba20-25405-39209061