Customer Service Call Center Operator (Per Diem) at Hartford HealthCare

Customer Service Call Center Operator

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

St. Vincent's Medical Center in Bridgeport has more than 3,200 employees. It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children. St. Vincent's is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network, and is the system's second-largest hospital.

Reporting to the Manager of Customer Service Call Center, the Customer Service Call Center Operator works to provide quality customer service to the organization's telecommunication system users by routing calls, assisting with announcements and drills, and providing patient information following policies and procedures in place to protect privacy. This position updates and maintains schedules and logbooks for doctors, clinical staff, and information tracking and ensures information is current and correct. This position also assists with language access requests for interpreters.

Responsibilities include:

• Addressing the telephone needs of staff, physicians, and the community population by managing all calls in a timely and customer-friendly manner.
• Answering and routing all incoming calls to the correct location. Use paging systems as needed.
• Assisting with drills and announcements as requested by administration.
• Providing patient information utilizing the Epic system, following policies and procedures.
• Assisting with language access requests for interpreters.
• Maintaining and using knowledge of all code and emergency call procedures. Contact and communicate with emergency staff in a timely manner for all code and emergency calls.
• Maintaining monthly logbooks with accurate information.
• Maintaining on-call schedules, and ensuring all daily schedule sheet information is correct.
• Assisting with programming paging units correctly. Repairing and replacing pagers as needed.
• Ensuring staff are receiving pages as necessary. Providing weekly tests to ensure accuracy for code pagers.

Qualifications:

• High school diploma required.
• Customer service experience required.
• Some college preferred.
• Some technical experience with pagers preferred.
• Multiple phone line and healthcare experience preferred.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments, and community education to countless men, women, and children. We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.