Customer Service Coordinator at Ryder

Job Seekers can review the Job Applicant Privacy Policy by clickinghere.Job Description:MOVE YOUR CAREER FORWARDWITHRYDER!Be a vital player for one of the largest and most recognizable names inLogistics Transportation Fleet Maintenance and Supply Chain Services in the World!SummaryThe Customer Service Coordinator will support the shop management process through timely customer communications and scheduling inventory ordering and stocking repair follow-up and maintenance file management.Essential FunctionsCUSTOMER SERVICE: Improve the quality and consistency of customer communications and meet customers expectations Perform customer relationship activities to include customer interface issue resolution and customer satisfaction Execute customer communication protocol pertaining to PM scheduling and follow-up breakdowns and vehicle status updates Improve the quality and consistency of customer communications and ensure customers expectations are met Drive improvement of Customer Satisfaction (CSI) scores.WORK FLOW MANAGEMENT: Enhance branch productivity through effective work scheduling and planning Create repair order tasks and update work planning sheet Review maintenance reports to identify and schedule preventative maintenance repair campaigns and vehicles requiring follow-up Coordinate with rental counter to identify repair requirements available substitute units and vehicle wash requirements Coordinate outside repair with vendors and customers Provide a resource that allows the management team time to effectively manage shop operations.PARTS MANAGEMENT: Contribute to cost containment through effective inventory planning and warranty Execute parts inventory management processes to include conducting physical inventory parts ordering receiving stocking managing purchase orders and parts invoice and coordinating parts pick-up and delivery Make recommendations on min-max levels to the inventory planning team Manage parts obsolescence Ship warranty and return parts Organize and ensure cleanliness in the parts room.ADMINISTRATIVE: Effectively handle all incoming shop calls Clerical duties within the shop operations which include vehicle maintenance files Process all Account Payable Create repair orders for technicians.Additional ResponsibilitiesContribute to cost containment through effective inventory planning and warranty.Enhance branch productivity through effective work scheduling and planning.Performs other duties as assigned.Skills and AbilitiesDetail oriented with excellent follow-up practices Required..Capable of multi-tasking highly organized with excellent time management skills RequiredFlexibility to operate and self-driven to excel in a fast-paced environment RequiredAbility to create and maintain professional relationships within all levels of the organization (peers work groups customers supervisors). RequiredAbility to work independently and as a member of a team RequiredQualificationsH.S. Diploma/GED Required.1 year or more in customer service or comparable experience with issues resolution Required.Strong computer skills including spreadsheets and word processing software Advanced Required.TravelYesIn addition to a comprehensive benefit package a 401(K) Savings Plan with a company match discounted stock purchase options and performance-based annual cost of living increases we are proud to offer:Comprehensive training and the ability to continue your professional developmentRegional and local Ryder resources to help guide and support as we grow this offering.The stability and peace-of-mind that comes with working for a World-Class Fortune 500 organization that has been in business for over 85 years with over 36000 employees worldwide.Additional day of Paid Time Off for Military Veterans.#FB#INDexempt#LI-RFJob CategoryOperations and SupportCompensation Information:Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or long-term incentive plan based on the level and/ for the position are below:Pay Type:HourlyMinimum Pay Range:23.50Maximum Pay Range:23.50Benefits Information:For all Full-time positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.Important Note:Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.Security Notice for Applicants:Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder ator.Current Employees:If you are a current employee at Ryder please click here to log in to Workday to apply using the internal application process.Job Seekers can review the Job Applicant Privacy Policy by clickinghere.Required Experience:IC Key Skills Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing Employment Type : Full-Time Experience: years Vacancy: 1