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Customer Service - Donor Support Technician (Bilingual English/Spanish) at CSL Plasma
CSL Plasma
No longer available
Customer Service
Posted 1 days ago
Job Description
Job Description
The Opportunity
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
The Role
Your skills and experience
Education
High school diploma or equivalent required
Experience
Working Conditions
(physical & mental requirements)
The Opportunity
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
The Role
- Prepares the autopheresis machine for the pheresis process.
- Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnect the donor when the process is complete.
- Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understand the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintain confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
Your skills and experience
Education
High school diploma or equivalent required
Experience
- Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Will perform basic math calculations
Working Conditions
(physical & mental requirements)
- Understand, remember and apply oral and/or written instructions
- Understand and follow basic instructions and guidelines
- Must be able to see and speak with customers and observe equipment operation.
- Occasionally perform tasks while standing and walking up to 100% of time
- Reach, bend, kneel and have high level of manual dexterity
- Occasionally be required to lift and carry up to 25 pounds
- Fast paced environment with frequent interruptions
- Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
- Required to work overtime and extended hours to support center operational needs
Typical mid-level pay: $60k for Computer User Support Specialists nationally
National salary averages
Expected mid-level
$60k
Entry
Mid
Senior
Expected
$39k
Market range (10th-90th percentile)
$98k
Senior roles pay 62% more than entry—experience is well rewarded.
Balanced market
Many alternative paths available. Don't feel locked into any single offer.
Hiring leverage
Balanced
Wage leverage
Limited
Mobility
Good mobility
Durability
Mostly durable
Who this leverage applies to
Weaker for:
Entry-level candidates, Career switchers
Where to negotiate
Base salary
Sign-on bonus
Title / level
Remote flexibility
Scope & responsibility
Start date / PTO
Likely Possible Unlikely
Does this path compound?
Job Growth →
⚡
High churn
Growth, flat pay
🚀
Compound
Growth + pay upside
⚠️
Plateau
Limited growth
⭐
Specialize
Experts earn more
Pay Upside →
Expertise pays off
Limited new roles, but specialists earn significantly more.
-4%
10yr growth
Most openings come from retirements and turnover, not new positions.
Typical: Some college, no degree
Consider building adjacent skills to stay marketable.
Labor data: BLS 2024