Customer Service Experts — English Only and Spanish Bilingual applicants are welcome! (Great benefits and a strong work–life balance!) at AllianceOne

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance AllianceOne provides employees the opportunity to be part of a global leader in contact center management with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.Job Description:At AllianceOne we pride ourselves on living our corporate values of integrity respect professionalism innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve.AllianceOne is a Certified Great Place to Work!As a Customer Service Expert you will be answering inbound calls to assist customers with accounts toll invoices technical assistance and DMV registration holds.Provide excellent customer service to customers by:Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needsProjecting patience empathy caring and sincerity in voice tone and wordsEstablishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulationsExpress thoughts and information clearly and succinctlyCommunicating unpleasant or negative information in a tactful mannerConsistently meet established productivity schedule adherence and quality standardsBe flexible adjust quickly and react positively to changeDemonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staffSpecial projects as requiredPAY:$20.00LOCATION:Orlando FL 32807HOURS: Monday- Friday 10:45 AM- 7:15 PM Saturday 8:00 AM- 4:30 PM*In addition to Sunday you will also have one of the following week days off: Tuesday Wednesday or Thursday (this will be assigned based upon staffing needs)MANDATORY TRAINING HOURS (1st 2 weeks): Monday- Friday 10:45 AM- 7:15 PMBENEFITS:Our comprehensive benefits include but are not limited to: Health Insurance (Medical/Dental/Vision) HSA/FSA plans Generous Paid Time Off package Optional Daily Pay EAP 401k after 90 days and much more! You will be eligible for Health benefits on the first of the month following your hire date or coincident to your hire date if you were hired on the first of the month.QUALIFICATIONS:Prior customer service experience (high volume call center experience is a plus)Professional verbal and written communication skillsOutstanding attendance & work ethicStrong ability to navigate multiple systems while speaking with customersMust be self-motivated problem solver and use critical thinkingMust be proficient in time managementGood typing/keyboarding skills (a test will be given)Ability and openness to work professionally with a diverse customer baseWorks well in team settingA criminal background check and drug test are requiredVehicle tag check completed all toll violations must be paid prior to hire date#ZRPSGIf you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. AllianceOne is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation please email us at .QuestionsPlease review our privacy notice available at the following additional information on AllianceOne visit our website at Key Skills Business Intelligence,Category Management,Drawing,Electrical Controls,Academics,Graphics Design Employment Type : Full-Time Experience: years Vacancy: 1