Customer Service Rep - Industrial Parts at Staffmark Group

Job Title: Customer Service RepresentativeLocation: Itasca, IL - onsiteWork Hours: 8:30am-5:30pmClassification: Non-Exempt, Full-Time, Direct-Hire The Customer Service Representative plays a vital role in supporting the Inside Sales process by sourcing industrial parts, preparing quotations, and coordinating with vendors and internal departments to ensure timely and accurate order fulfillment.This is a 100% desk-based clerical role, ideal for someone who enjoys detailed coordination and customer communication and is eager to learn and grow within a B2B client-facing environment. The company offers opportunities for career growth within the Inside Sales team, so they are seeking someone who is motivated to learn quickly and develop into a key contributor in the organization. Responsibilities:Respond promptly and professionally to customer emails and internal communicationsIdentify customer requirements for parts and services, and source items according to specificationsCoordinate with vendors to confirm pricing, lead times, export regulations, and product detailsPrepare and issue price quotations based on vendor information and customer inquiriesReview purchase history and records to adjust pricing or terms in accordance with company policiesProcess and verify customer orders, collaborating with internal departments to ensure accurate fulfillmentAddress and resolve issues such as mis-shipments, product defects, or customer complaintsMonitor delivery timelines and follow up with vendors and logistics to provide customers with updatesMaintain spreadsheets and records to ensure accurate tracking of orders and customer dataFollow up on overdue invoices and coordinate with the accounting teamSupport shipping, inventory, and logistics activities as neededProvide regular status updates and reports to managementQualifications:Prior clerical or administrative experience highly preferred.Experience in B2B customer service or sales support is a big plus. Proficient in Microsoft Office Suite (especially Excel), data entry, and typingEagerness and ability to quickly learn CRM, ERP systems, and internal toolsExcellent time management, communication, and organizational skillsDetail-oriented, dependable, and collaborative with a professional demeanorJapanese language skills or familiarity with Japanese business culture is a plusBenefits: Medical, Dental and Vision (Company covers 100% for employee and dependents), Disability, AD&D, and Life Insurance, 401K, Vacations and Holidays.The Illinois pay transparency law requires employers to include a good-faith estimate of the pay scale and benefits in any job posting.After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About UsAt Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.