Customer Service Lead at Flex-Staff

Are you a relationship builder who thrives on solving complex puzzles? Join our team as a Customer Service Lead, where you will be the primary voice and advocate for our key accounts. In this high-impact role, you'll bridge the gap between our customers and our operations, ensuring every project-from custom builds to daily distribution-is a success. This position could be long-term, temp to hire. As for now, it has an indefinite end date.

You will manage the end-to-end business relationship for assigned accounts, coordinating across purchasing, manufacturing, and distribution to exceed customer expectations.

• Act as the primary advocate for your customers, ensuring their specific requirements are met while identifying new ways to add value to their business.

• Support and mentor the account team, fostering a positive, collaborative environment.

• Manage project lifecycles (reworks, fulfillments, custom builds) and oversee the administrative flow of orders, pricing, and EDI resolution.

• Analyze data to provide accurate sales forecasting, monitor KPIs, and deliver reports that reflect service levels and customer satisfaction.

• Proactively address challenges in product availability and resolve customer complaints with speed and professionalism.

We are looking for a proactive professional who can juggle routine tasks with non-routine challenges using sound business judgment.

• A background in manufacturing, account management, or high-level customer service.

• Proficiency in MS Excel is required; experience with ERP systems (like JD Edwards or SAP) is a major plus.

• Exceptional oral and written skills with the ability to interface across all levels of an organization.

• A "customer-first" attitude with strong organizational skills and the ability to set your own priorities in a fast-paced environment.