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Customer Service Openings - Hiring Immediately at MCI Careers
MCI Careers
No longer available
Customer Service
Posted 19 hours ago
JOB DESCRIPTION
LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a natural problem solver with a passion for helping others? We're looking for Customer Service Agents to join our growing team immediately! In this role, you'll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services all while representing some of the world's most recognized brands.
This is more than just a job it's a chance to launch your career with a company that values growth, learning, and advancement.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
:
POSITION RESPONSIBILITIES: Key Responsibilities:
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a natural problem solver with a passion for helping others? We're looking for Customer Service Agents to join our growing team immediately! In this role, you'll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services all while representing some of the world's most recognized brands.
This is more than just a job it's a chance to launch your career with a company that values growth, learning, and advancement.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
:
POSITION RESPONSIBILITIES: Key Responsibilities:
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a natural problem solver with a passion for helping others? We're looking for Customer Service Agents to join our growing team immediately! In this role, you'll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services all while representing some of the world's most recognized brands.
This is more than just a job it's a chance to launch your career with a company that values growth, learning, and advancement.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
:
POSITION RESPONSIBILITIES: Key Responsibilities:
- Handle inbound and outbound calls in a professional and friendly manner.
- Resolve customer issues efficiently, aiming for first-call resolution.
- Research and coordinate with other departments to resolve complex inquiries.
- Accurately document customer interactions and claims.
- Use our knowledge base and training to answer questions and follow procedures.
- Protect customer privacy and handle sensitive information with care.
- Escalate issues when necessary to ensure customer satisfaction.
- Stay up to date with training, meetings, and process updates.
- Maintain excellent attendance and punctuality.
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications
- Must be 18 years or older.
- High school diploma or equivalent.
- Strong communication and organizational skills.
- Ability to type at least 20 WPM.
- Basic knowledge of Microsoft Office and Windows OS.
- Reliable attendance and punctuality.
- Strong problem-solving, conflict resolution, and multitasking skills.
- A customer-first mindset: empathetic, patient, and responsive.
- Team-oriented with a drive to succeed in a fast-paced environment.
- 1+ year of experience in customer service, tech support, sales, chat, or admin roles.
- Experience in a contact center or government-related work.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a natural problem solver with a passion for helping others? We're looking for Customer Service Agents to join our growing team immediately! In this role, you'll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services all while representing some of the world's most recognized brands.
This is more than just a job it's a chance to launch your career with a company that values growth, learning, and advancement.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
:
POSITION RESPONSIBILITIES: Key Responsibilities:
- Handle inbound and outbound calls in a professional and friendly manner.
- Resolve customer issues efficiently, aiming for first-call resolution.
- Research and coordinate with other departments to resolve complex inquiries.
- Accurately document customer interactions and claims.
- Use our knowledge base and training to answer questions and follow procedures.
- Protect customer privacy and handle sensitive information with care.
- Escalate issues when necessary to ensure customer satisfaction.
- Stay up to date with training, meetings, and process updates.
- Maintain excellent attendance and punctuality.
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications
- Must be 18 years or older.
- High school diploma or equivalent.
- Strong communication and organizational skills.
- Ability to type at least 20 WPM.
- Basic knowledge of Microsoft Office and Windows OS.
- Reliable attendance and punctuality.
- Strong problem-solving, conflict resolution, and multitasking skills.
- A customer-first mindset: empathetic, patient, and responsive.
- Team-oriented with a drive to succeed in a fast-paced environment.
- 1+ year of experience in customer service, tech support, sales, chat, or admin roles.
- Experience in a contact center or government-related work.
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.