Customer Service Rep at MI Windows and Doors

Summary  Join Milgard Windows and Doors as a Customer Service Representative – Temecula, CAAre you passionate about delivering exceptional customer experiences? MITER Brands is seeking a Customer Service Representative to join our team in Temecula, CA. In this role, you’ll be the frontline support for builders, remodelers, contractors, and homeowners, ensuring every interaction reflects our commitment to quality and service. In addition, you’ll play a key role in validating warranty claims, coordinating technician visits, and ensuring timely delivery of replacement parts.  Compensation & ScheduleHourly Starting Pay: $24.00/hr, depending of experience. Schedule: Monday–Friday, 8:00 . to 5:00 . About MITER BrandsMITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation’s largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the ., we’re proud to serve our customers with integrity, innovation, and excellence. Responsibilities Provide top-tier support via phone and email for warranty-related inquiries.Reviewing and processing customer requests with accuracy and efficiency.Scheduling field technicians for warranty repairs within your assigned region.Managing customer accounts and ensuring satisfaction through proactive communication.Handling payment transactions securely and professionally.Collaborating with internal teams—field service, sales, plant management, and engineering—to resolve issues.Prioritizing and expediting special requests to meet customer deadlines.Maintaining a positive and flexible attitude in a fast-paced environment.Performing clerical and administrative tasks as needed. Qualifications A high school diploma or equivalent (some college coursework preferred).1–2 years of experience in customer service, preferably in manufacturing or building materials.Experience in window sales or millwork is a strong plus.Excellent communication and multitasking skills.Strong attention to detail and organizational abilities.A collaborative mindset and ability to work across departments.  About Us Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.Three comprehensive Medical plan optionsPrescriptionDentalVisionCompany Paid Life InsuranceVoluntary Life InsuranceSupplemental Hospital Indemnity, Critical Illness, and Accident InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilityPaid time off (PTO), including Vacation, Personal, and paid Holidays401k retirement plan with company matchEmployee Assistance ProgramTeladocLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount ProgramTuition ReimbursementYearly Wellness ClinicMITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category. Ready to make a difference?Apply today and become part of a team that’s building a better view—one window at a time.#MITERtemecula