Customer Service Rep at National Finance Company Careers

Join Our Team at National Finance Company!Looking for a career with a terrific family-owned company thats been helping consumers for over 60 years Youre in luckwere hiring full-time Customer Service RepresentativesAt National Finance Company Inc. weve been serving North Carolina with small personal loans for six decades. With 24 branches across the state we take pride in supporting both our customers and our employeesour longevity proves it!Why Work With UsCompetitive Pay Bonuses Earn a solid starting wage plus quarterly performance bonuses. Some employees make over $12000 a year in bonuses! We also add in fun perks like prizes during our annual Halloween contest.Great Schedule Enjoy a 35-hour work week (MondayFriday 9am5pm with an hour lunch). More time for family less time at work.Time Off Paid vacation sick leave and about 10 paid holidays a year.Comprehensive Benefits Medical dental vision life short-term disability and a 401(k) with employer match.A Fun Family Atmosphere We work hard but we also make time for fun. Just ask our employees or check out our Facebook page!If youre ready to grow your career with a supportive team that treats you like family wed love to hear from you.Email to learn more or apply today!Title: Customer Service RepresentativeJob SummaryAs a Customer Service Representative (CSR) you will be the friendly face of National Finance Company. CSRs are responsible for delivering excellent customer service building relationships with new and existing customers and supporting our lending operations. Daily responsibilities include:Assisting customers with loan applications payments and account inquiriesProcessing and filing customer documents accuratelyMaintaining organized customer records and foldersCommunicating with customers about their accounts in a clear and professional mannerSoliciting new business while supporting existing customer relationshipsEnsuring the office is safe clean and welcoming for all customersSupervision: CSRs are under direct supervision of an Office Manager. They also report to an Area Supervisor and Vice-President of Operations.Job Tasks Responsibilities and AuthoritiesTasks:Greet customers and answer the telephone courteously and identify yourself by nameTake payments from customersMaintain cash drawerSolicit business from new and existing customersProcess loan applicationsUse system software to calculate payments renewal balances payoffsMarket and sell ancillary productsGuide customers in properly filling out formsFile forms and maintain customer foldersCommunicate with potential customers about status of loan applications and with existing customers about their loan and payment statusGenerate customer mailingsMake daily bank depositsClean and maintain officeResponsibilities:Follow Company policies per Employee Handbook and additional policies set forth by ManagementReport to work per assigned scheduleRespect direction of Office Manager who is fully responsible for operation of your locationFollow all local state and federal lawsReport problems or misconduct known or suspected by other employees to your supervisor or upper managementWorking Conditions:Work hours: 9 AM 5 PM; Monday thru Friday with one hour lunch break may clock in at 8:30 for additional hours9 AM 1 PM on three (3) Saturdays in DecemberAvg hours per week: 35 hoursOvertime: Never X Occasional Often; must be pre-approved by ManagerMax hours: 3 per weekWork environment: Shared office space with coworkersSalary and Benefits:Starting range of $14 to $16 per hour with opportunity to earn quarterly performance bonusesOther benefits: Medical dental life insurance; 401(k) plan; bonuses; paid vacation and sick timeI have read and understand the above job description and can fulfill these essential job requirements with or without accommodations. If I need accommodations I have discussed these with management and am satisfied with the accommodations afforded to me. I understand that Management reserves the right to make any necessary changes to this job description and to request that the job described above perform additional duties as needed that are comparable with duties prescribed above.I further understand that all employees of National Finance Company Inc. are employed on an at will basis. Both employees and the Company have the right to terminate employment at any time for any reason or no reason with or without cause and with or without notice. Nothing in this job description creates a promise of continued employment or contract thereof.RequirementsJob Qualifications:Education: High school diploma or equivalentExperience: Prior experience working in consumer finance business preferred and/ or prior experience as a cashierNumber of years: 1 yearSpecial training or licenses: Current valid drivers license; Basic computer skillsPhysical requirements: Lift and move up to 50 lbs. Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Hourly Experience: years Vacancy: 1 Hourly Salary Salary: 14 - 16