Customer Solutions Representative at Fortune Brands

The Master Lock Consumer Service team is comprised of front-line professionals who take pride in ensuring an excellent customer experience. They are the personal connection between our company and our customers.YOUR ROLE:As the Customer Solutions Representative you are the Voice of Master Lock that consumers interact with when they have product or warranty questions. You will provide world-class customer service to our consumers and receive paid virtual training in Master Lock products to make sure you are ready to assist our customers.Before the completion of training and to ensure you are ready for the role you will be paired with a tenured teammate to prepare for success in your new career.Master Lock offers a competitive starting rate of $37k/yr ($17.79/hour) and benefits from day one which include medical dental vision annual bonus opportunities paid time off 401K profit sharing product discounts and more. This position is 100% remote and Master Lock provides all the necessary equipment for you to be successful!If this sounds like the position for you our next training will begin on January 26 2026 with training hours of 8:30 am-5:00 pm CST (M-F). Our contact center is open Monday - Friday 8:30am - 5:00pm Central Time.  What you will be doing: Delivers a consumer experience that drives unsolicited positive word of mouth advertisement for Master LockManages inbound calls from consumers to resolve product and technical support issues. This includes identifying and determining the problem and cause and explaining the best resolutionEfficient use of technology to assist consumers with identification of product explanation of resolution and technical support and instruction for repair and/or installation of service kit or product.Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and Master LockMaintains professional composure during interactionsAchieves daily metrics in call quality call management and productivity standards consistently as well as adhering to all processes and proceduresRecords consumer demographics product information and troubleshooting efforts as requiredPerforms other duties and/or special assignments as neededQualifications : High School diploma or equivalent required. College degree or currently working towards the completion of a college degree is strongly preferred.2 years experience in a contact center or other fast-paced customer service environment required.Excellent professional communication skills required both verbal and writtenProficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word experience with Microsoft Teams a plusMust be able to thrive in a work environment that demands high-level focus low mobility and high observationPossess the ability to maintain a positive approach to the business demonstrating flexibility and teamworkIncumbent must meet internet speed requirements pass background and drug tests have a safe and secure workspace and follow departments Remote Work PolicyAdditional Information : At Fortune Brands we support the overall health and wellness of our associates by offering comprehensive competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates unique needs. This includes robust health plans a market-leading 401(k) program with a company contribution product discounts flexible time off benefits inclusive fertility/adoption benefits and more. We offer numerous Employee Resource Groups to support inclusivity and our associates feeling of belonging at work.Fortune Brands is a brand innovation and channel leader focused on exciting supercharged categories in the home products security and commercial building markets. Our portfolio of brands includes Moen House of Rohl Aqualisa SpringWell Therma-Tru Larson Fiberon Master Lock SentrySafe and Yale residential.Fortune Brands is headquartered in Deerfield Illinois and trades on the NYSE as FBIN.Equal Employment OpportunityFBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race color religion sex gender identity or expression national origin ancestry age disability marital status protected veteran status sexual orientation genetic history or information or any other legally protected characteristic.Reasonable AccommodationsFBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process please contact us at   and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.  Remote Work : YesEmployment Type : Full-time Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Department / Functional Area: Customer Service Experience: years Vacancy: 1